Automotive Service Advisor - Gilroy, California, United States

Automotive Service Advisor

Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent.

The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of‑contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery.

They make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.

• Schedule service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems.
• Follow up on the status of repairs to ensure the vehicle is ready when promised, inform customers in advance when the car cannot be ready at the promised time, and obtain authorization from customers when repair estimates are revised.
• Make repair recommendations and manage delivery of repairs by setting and managing customer expectations.
• Ensure that all completed repairs have gone through quality control and/or a road test.
• Maintain current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB).
• Ensure all service level targets are met or exceeded.
• Ensure that required documentation is complete and is in compliance with regulations and standards.
• Comply with and enforce all safety policies and procedures.
• Attend all staff meetings, trainings, and educational classes as required.
• Perform other duties as assigned.

• High school diploma or GED.
• At least one year of dealer‑level or large facility experience; preference for experience.
• Valid and unrestricted driver's license and clean driving record.
• Professional and dependable with safety and customer service orientation.
• Basic computer and internet skills.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Ability to read and comprehend instructions.
• Ability to bend, kneel, squat, stand, and lift heavy objects as needed.

• Competitive pay based on experience.
• Medical benefits.
• Paid vacation.
• Holidays.
• Professional workplace.
• Non‑smoking workplace.
• Drug‑free workplace.
• Opportunity for advancement.
• Direct deposit.
• 401(k) with company match.

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

We are an Equal Opportunity Employer and a drug‑free workplace.