Public Safety Communicator Trainee; 911 Dispatcher Trainee

Public Safety Communicator Trainee

$7,296.58 - $10,267.00 MONTHLY BASE SALARY PLUS EXCELLENT BENEFITS!

In addition to the above:

• 6.6% Holiday Pay in lieu of holidays off.
• 5% Bilingual Pay for verbal fluency in Spanish/English
• $41.67 per month uniform allowance
• PSC's typically work 12-hour shifts and are scheduled 3 or 4 days in each workweek plus overtime as needed.
• Trainee's are typically in the Gilroy PSC training program for approximately 6-12 months. Once the employee successfully completes training and is ready to be a solo dispatcher, the base salary range increases to $8,161.00 - $11,483.33 per month. Trainee candidates typically start at the entry point of the range and can advance through the range via annual performance evaluations.
  
  Note:
  
  Steps, F, G and H require 5, 10, and 15 years of City of Gilroy service per the MOU.
• The City of Gilroy is an equal opportunity employer and supports workforce diversity, equity, inclusion, & belonging. Join our team!

ABOUT THE POSITION

The City of Gilroy is recruiting for the position Public Safety Communicator Trainee in the Police Department. The Public Safety Communicator Trainee position is a full-time, at-will position trained to become a Public Safety Communicator for the Gilroy Police Department. The general goal of the Communications Unit is to provide 24 hour emergency communication response for all police, fire, and medical emergency calls for service in a courteous and professional manner.

GENERAL DESCRIPTION:

Under the direct supervision of the Communications Supervisor and under the functional supervision of the Watch Commander, answer emergency and routine calls from the public for Police, Fire, and medical assistance and general service and dispatch necessary personnel and equipment, perform other related duties as required.

Work shifts including weekends, holidays, nights and evening hours.

THE IDEAL CANDIDATE WILL:

• Have excellent interpersonal and professional customer service skills.
• Have superb listening skills and the ability to communicate effectively orally and in writing.
• Be adaptable to changing situations; work well under pressure, and be comfortable making quick or critical decisions.
• Multi-task proficiently within a short period of time.
• Be proficient with computers and with the use of software and technology.
• Be able to successfully complete the Public Safety Communicator Trainee training program in a 6-12 month time period.
• Be able to study and memorize codes, personnel, and geographic of the community to effectively dispatch accurate information to those working in the field.
• Have participated in "sit-alongs" with a Communications or Dispatch department, preferably with the City of Gilroy Police Department.
• Have a willingness to learn and improve on service skills and be receptive of constructive feedback.

MINIMUM QUALIFICATIONS:

P.O.S.T. DISPATCHER TEST BATTERY

Attach a copy of passing results (dated within 1 year) with your application for:

• P.O.S.T (entry level) Dispatcher testing (score of 48 or higher required)

Testing information is provided for the San Jose testing location only but results are accepted from any California POST Dispatcher Exam location. If you would like to check other locations, visit  .

POST Dispatcher Test Dates and Registration

Test dates and registration is available at  . It typically takes up to 10 business days to receive results. T-Score results of 48 or higher is passing. This test is approximately 3.0 hours. The cost for the POST Dispatcher exam will be $36.35 ($35.00 test fee plus $1.35 service fee) due at the time of test registration. Candidates who are hired for this position can submit testing receipts for reimbursement after their date of hire.

APPLICATION PROCESS

If you are interested in pursuing this exciting career opportunity, please attach and submit the following required items with your electronic NEOGOV application:

• A completed City of Gilroy employment application including complete supplemental question responses
• P.O.S.T…