Party Coordinator

JOB SUMMARY

The Party Coordinator manages the entire birthday party department. The ideal team member serves as the First Point of Contact, working with guests to design the perfect combination of food, drinks, and attractions for birthday parties, church events, sports groups, corporate team building, or any other type of group. They also train party staff members and manage the birthday operations.

• You love working in a fast‑paced, multi‑faced Family Entertainment scene.
• You are outgoing and personable with excellent verbal and written communication skills.
• You are extremely organized and enjoy mentoring young people.
• You have a win‑the‑day attitude.
• There is no goal you can't beat.
• You can set goals and achieve them with your team.
• You excel at ensuring the customer experience is excellent.
• You are willing and able to resolve conflict quickly and fairly.

At Urban Air, everyone matters and every position contributes to success.

• People are the most important asset.
• Ensure the party management system is followed.
• Exceed guests’ expectations.
• Show teamwork and support others.
• Strive for 100% guest satisfaction.
• Have full availability on Fridays, Saturdays, and Sundays.
• Represent the park with fun and energy when sharing indoor adventures with guests.
• Sell package options, follow up with guests to confirm satisfaction.
• Collaborate with leadership to drive financial results.
• Maintain a safe, well‑maintained, secure, and sanitary environment.
• Act as an owner, taking on additional duties as needed.

• Family Entertainment environment with extensive food and attraction offerings.
• Business casual dress code.
• Work able Saturday, Sunday, and evening shifts during the week.

Urban Air Gilroy is an equal opportunity employer.