Customer Service Gaming Associate

Gaming Associate – Overview

Level Up Your Summer. If you thrive in high‑energy environments and love a challenge, Knighted is the place to be. As a Gaming Associate you’ll be at the center of the action, using your knack for numbers and keen attention to detail. This is a full‑time, hands‑on opportunity perfect for driven individuals who want to stay sharp and grow professionally. Make your hustle count and build your future with us.

Gilroy, CA

Pay Rate: $22 – $24 per hour, with an additional $2/hour for late‑night shifts.

Work Schedule:

Full‑time, 4 days/week, 10‑hour shifts. Weekend availability required (Friday, Saturday, Sunday). Shifts include late‑night and overnight hours.

Training

Schedule:

Monday‑Friday, 9 pm – 5 am.

• Must be 21 years of age or older.
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division).
• Open availability for the casino’s 24/7 operations.
• Ability to pass a lifetime background check, credit check, and drug screen for state licensure.

• Able to sit or stand at a gaming table for 3–4 hours at a time.
• Able to use hands and fingers in a dexterous manner (rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping).
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location).
• Able to see, speak, and hear clearly during gameplay.
• Has necessary vision capabilities: close, distance, color, peripheral, and depth perception.
• Comfortable with direct communication and giving corrections when needed.
• Able to stay focused and manage stress effectively in fast‑paced, high‑pressure environments.

• Comprehensive paid training, no experience required.
• Pay raises tied to skill mastery and performance.
• Robust benefits package including 401(k), student‑loan assistance, health, vision, dental, and paid time off.
• Community engagement through the Knighted Neighbors program.
• Low physical demand – focus on customer service and quick thinking.
• Career advancement opportunities; most supervisors, managers, and trainers began as Gaming Associates.

• Initial Interview – 30 minutes.
• Final Interview – 30‑45 minutes.
• Orientation – 3‑4 hours.

Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After a conditional offer and background check, Knighted may consider a conviction directly related to the job. Find out more about the Fair Chance Act by visiting ‑chance‑act/.

By submitting your application you acknowledge and confirm that you have received, read and understand Knighted’s Job Applicant Privacy Notice and hereby authorize and consent to the company’s use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in the disclosure.