Service & Engagement Team Leader

Pay

The starting pay range per hour is $27.00 - $29.00. Full pay range per hour is $27.00 - $45.90.

Eligible team members and their dependents receive comprehensive health benefits, including medical, vision, dental and life insurance. Other benefits include 401(k), employee discount, short‑term and long‑term disability, paid sick leave, paid national holidays and paid vacation.

• Consistently deliver guest experience commitments to create an easy, inspiring and friendly environment.
• Ensure team members understand, are trained and consistently deliver on Target’s guest experience commitments and operations.
• Observe and provide feedback, hold team members accountable and recognize great guest experience moments.
• Review area guest, financial and team outcome metrics to identify opportunities, act to improve and align the team on behaviors, celebrate wins and drive results.
• Demonstrate inclusivity by valuing diverse voices, being authentic, respectful and creating equitable experiences.
• Lead a team of Guest Advocates, Service Advocates and Front‑of‑Store Attendants to exceed guest service expectations by reducing wait time, enhancing interactions, quality, resolution, loyalty and cleanliness standards.
• Execute best practices with team onboarding and learning; help close skill gaps through development and coaching.
• Use sales goals, business reporting and guest insights to plan and execute daily/weekly workload, delivery of sales goals, engagement and troubleshoot opportunities.
• Support Target Loyalty Programs and educate team on benefits to enhance shopping experience.
• Assist direct leader with training follow‑up, checking understanding and supporting continuous education.
• Engage in meaningful development conversations at critical team milestones.
• Personalize recognition and appreciation to reinforce guest‑service behaviours and promote a positive culture.
• Lead a culture of accountability through clear expectations and performance management (listen, observe, recognise, coach).
• Respond quickly to guest concerns, de‑escalate and ensure the team resolves issues and feels supported.
• Keep team updated about major promotions, brand launches and events.
• Evaluate candidates for open positions and develop a guest‑centric team.
• Enable team members to deliver pick‑up and drive‑up orders efficiently and accurately, following all applicable laws.
• Demonstrate ethical conduct and compliance; hold team accountable.
• Model safety culture, recognising hazards, holding team accountable, assisting incident response and reporting injuries.
• Execute physical security processes to enhance in‑store security.
• Support merchandise protection strategies across the store.
• Follow all safe and secure training if applicable.
• Assume store‑level leadership on duty as needed.
• Address all store emergency and compliance needs.
• Perform all other duties as required.

• High school diploma or equivalent.
• Minimum 18 years of age.
• Previous retail experience preferred.
• Ability to lead and hold others accountable.
• Effective communication skills across multiple devices and technology.
• Work independently and as part of a team.
• Manage workload and prioritise tasks.
• Welcoming and helpful attitude toward guests.
• Remain focused and composed in a fast‑paced environment, completing tasks within time frames.
• Physical requirements:
  
  handle cash, lift up to 44 pounds, climb ladders, work in varying temperatures/humidity.
• Flexible schedule, including nights, weekends and holidays.

Target will consider qualified applicants with criminal histories in accordance with the San Francisco and City of Los Angeles Fair Chance Ordinances.

Target, Inc. is an equal opportunity employer. In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities.