Sales Support Associate III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—so you can be yourself. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are innovative, wholly inclusive, and optimistic.

Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency. It demands direct attention to our brand commitment when servicing customers, leaving a lasting impression through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work—supporting the flow of product from receipt through point of sale—is essential to this role.

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

• 1+ years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail environment. Education and experience will be considered together.
• Current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills (including use of iPad, laptop, Mobile POS, and Internet), utilization of walkie‑talkie, and ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency. (for EU)

Schedule:

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.

Base Pay Range

$15.00‑$21.75

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Here are some of the benefits we offer:
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance. For a complete list of U.S. corporate compensation & benefits, visit the company’s benefits page.

Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.