Assistant Store Manager PT

• Location:
  
  8300 Arroyo Circle,B100,Gilroy, CA, 95020,United States
• Base Pay: $17.9 / Hour
• Job Category:
  Retail
• Employee Type:
  Part Time

At Lids Sports Group, we fuel fandom as the largest licensed sports retailer in North America, offering sports, fashion, and culture through more than 1,300 stores nationwide.

Assistant Store Managers are the heart and soul of the brand, fostering passion for sporting goods and fashion by meeting customer needs while ensuring all store areas are engaged. They are accountable for retail store performance, achieving results, creating an inclusive environment, and delivering exceptional service.

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
• Administer the progressive steps of discipline, including verbal and written warning, in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code).
• Responsible for scheduling and staffing the store, including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ compliance with established company policies, procedures and guidelines including safekeeping of company inventory, funds and property.
• Other duties as assigned.

• Lead, execute and assist in Lids selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when in store through employee education.
• Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

• Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
• Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance, or ordering repair as needed.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
• Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
• Open and close the store following the procedures per the Operations P&A Manual.

• Protect Company assets within guidelines of LIDS Retail policies.
• Assist in preparation of store work schedules that provide proper coverage and adhere to wage control guidelines.
• Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes, and conducting product counts.
• Strategically organize the backroom to maximize efficiency, including arranging product/supplies to optimize space and productivity.
• Execute optimal layout and VM or product presentation strategy, including managing window activations, hardware flips,…