Retail Customer Service Specialist

Job Details

Job Details

Job Location:

Gilroy Store 131 - Gilroy, CA 95020

Position Type:
Part Time Education Level: Not Specified Salary Range: $18.45 - $18.45 Hourly Travel Percentage:
None Job Shift: Any Job Category:
Nonprofit - Social Services Summary

Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.

• Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.
• Tomaintainpositive customer and employee relations;reporting any problems/complaintsimmediatelyto the store manager.
• Toassistwith inventory, display,merchandising and placement of stock on the sales floor, stockrotationand markdowns.
• Toassistwith picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure a neat,cleanand safe working environment.
• Tobecome familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
• Tobecome familiar with and follow store policies and procedures as well as general company policies.
• To be aware of possible damage,theftor potential safety hazards,reportobservationsimmediatelyto the store manager.
• Follows and enforces all company procedures.
• Performs other duties as requested.

Responsibilities may be added,deletedor changed at any time at the management's discretion, formally or informally either orally or in writing.

• Knowledge of general arithmetic (adding/subtracting) is required

• Retail sales and /or cash handling experience strongly desired
• Basic ability to read and write in English

• Ten-key or calculator, telephone, personal computer, printer, fax machine, cash register
• Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress carts.

• Ability tomaintainself-control and deal effectively with the public and work in cooperation with co-workers.
• Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.
• Ability to perform arithmetic, and count money/change quickly and accurately.
• Ability to learn and accurately perform opening/closing procedures, cash registeroperationand related paperwork quickly and accurately as they pertain to store operations.
• Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage,eliminating hazards and accidents/injuries.
• Ability to move hands and fingers quickly to count money/change andoperatecash registers.
• Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency.
• Ability to understand and communicate clearly in English.

• Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis
• Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform. Noise and vibrations are not significant;however,radios and televisions may be turned on

• Moderate:
  Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork

• Fast work pace with constant standing and walking
• The job involves light physical work demands requiring lifting 30lbsmaximum with frequent lifting and/or carrying objects weighing up to 10lbs. Large or heavy items are moved by using appropriate material handling equipment and/or withassistancefrom co-worker. Safety handling procedures must be followed.
• Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

Goodwill of Silicon Valley is an Equal Opportunity and Affinitive Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex,age, physicalor mental…