Service writer

Ponsse is one of the world’s largest manufacturers of cut-to-length forest machines. We are focusing on succeeding with our customers and oriented to people. We want to be the preferred partner for responsible forestry and to reach that we combine great people working together with high tech machinery and cutting-edge digital technologies.

Non-Exempt - Hourly

Reports to Site Supervisor

Summary / Objective

This position is responsible for opening and closing work orders for Customer, Warranty, and Internal Shop work, ensuring accuracy, timeliness, and smooth workflow within the Service Department.

Responsibilities

• Review and process Customer, Warranty, and Internal Work Orders for completeness and accuracy.
• Schedule or dispatch Road Technicians and prepare necessary parts based on information from the Service Manager.
• Process parts warranty claims and forward documentation to the Warranty Administrator.
• Manage warranty parts returns and ensure proper disposal after claim completion.
• Answer overflow service calls when the Service Manager is unavailable; gather and forward information as needed.
• Report unsafe work practices and conditions to support a safe working environment.
• Provides support to the Parts Department as needed, including pulling parts and assisting with unloading incoming trucks.

Competencies

• Strong verbal and written communication
• Detail oriented and organized
• Ability to complete tasks in a timely manner
• Proficient computer skills
• Team-oriented and collaborative

Supervisory Responsibility

Limited supervisory responsibility.

Work Environment

Office setting with moderate noise levels; occasional exposure to loud machinery in shop areas or at events.

Physical Demands

• Regularly required to talk and hear
• Frequently required to stand, walk, use hands, and reach
• Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl
• Frequently lift/move up to 50 lbs, occasionally up to 175 lbs
• Must maintain close, distance, color, and peripheral vision; depth perception; ability to adjust focus

Position Type / Expected Hours

Full time;
Monday–Friday, 7:00 a.m.–5:00 p.m.

Flexibility allowed, but presence required during core hours.

Travel Requirements

No regular travel expected.



Required Education And Experience

• High school diploma or equivalent
• Two to three years of related experience preferred

Language Requirements

• Ability to read and understand basic instructions, correspondence, and memos
• Ability to write simple correspondence
• Ability to communicate effectively in one-on-one or small group settings
• Fluent in English

Additional Eligibility Requirements

None.

AAP/EEO Statement

Ponsse is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Ponsse strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, marital status, or any other characteristic protected under applicable federal, state or local law.

All Ponsse employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Ponsse wants to develop a working culture and environment that helps to bring the best out of everyone as individuals and us all together. Customer is always in the center of our work and we continuously encourage open and proactive communication, teamwork and taking responsibility as well as agile execution. We truly care about our people, their wellbeing and growth. We are Ponsse family.#J-18808-Ljbffr