Branch Manager II – Mid-Continent Public Library – Gladstone, MO

Job Summary

At Mid‑Continent Public Library, we:
Imagine. We inspire innovation through curiosity and exploration. Try new things. We empower what works and learn from the rest. Lead the way. We connect people to information, ideas, and inspiration. Welcome all. We embrace new perspectives and listen with humility. Everything we do, we do together. The Branch Manager II is responsible for modeling excellent customer service to all staff and customers.

As part of the collaborative leadership team of the Library, the Branch Manager II interprets and implements the direction of the Library to assigned staff members in the areas of supervision, Board policy, procedures, programs, and collection maintenance. The Branch Manager II is responsible for clearing barriers to excellent customer service for staff and keeping abreast of current library trends and services.

Specifically, a Branch Manager II supervises a large branch or 2‑3 small branches.

• Manages branch staff of 15‑35 employees.
• Plans and manages the work of all branch employees.
• Effectively communicates information in a timely manner.
• Creates training for branch staff.
• Collaborates with branch staff to create plans for programming and outreach annually.
• Evaluates individual and team performance.
• Oversees annual branch staffing budget.
• Leads the hiring process up to 5‑10 new hires annually.
• Works directly with the human resources department on the hiring process.
• Interviews, selects and documents hiring process.
• Coordinates onboarding for new hires.
• Manages facility of under 25,000 square feet.
• First point of contact for vendors, contractors, facilities department and IT.
• Daily walkthroughs to ensure safety for staff and customers.
• Trains staff on safety plans.
• After‑hours contact for building issues.
• Responsible for supplies budget of the branch.
• Curates’ collection and merchandising.
• Deselects and trains staff on deselecting library materials.
• Evaluates branch materials collection.
• Plans and updates collection layout.
• Plan for branch in partnership with Associate Director for Public Service.
• Trains staff in efficient merchandising practices to engage customers.
• Regularly works directly with customers on the customer service floor to keep up skills and observe staff interactions.
• This duty includes being a role model and ability to train staff on exceptional customer service in areas of technology, reader’s services, and account transactions.

• Master’s degree in Library Science from an ALA‑accredited program.
• Required 3 years of Supervisory Experience.
• Preferred 3 years Library Experience.

• Intermediate knowledge of Intellectual Freedom principles is necessary to perform this position at a satisfactory level.

• Intermediate knowledge of Teams, Microsoft Office 365 applications including Word, Outlook, Excel and Teams is necessary to perform this position at a satisfactory level.
• Demonstrated aptitude to quickly learn other library operations software.

• Advanced knowledge of the importance of teamwork and collaboration within departments is required to perform this position at a satisfactory level.
• Demonstrates mature judgment and sound decision‑making skills in order to perform this position at a satisfactory level.

• The ability to modify workflows depending on daily demands, obligations and tasks demonstrates a satisfactory level of performance in this position.
• Ability to plan, schedule and assign appropriate workloads to staff.

• Demonstrated excellence in customer service.
• Advanced proficiency in customer service skills with both internal and external customers.
• Ability to work professionally with difficult people.
• Ability to adapt to changing deadlines, workflows and tasks assigned while maintaining a polite, professional and collaborative demeanor exhibits a satisfactory performance in this position.

• Ability to perform multiple tasks concurrently.
• Must be able to work with frequent interruptions and/or changing priorities.

• Possession of a valid driver’s license and a…