Manager, Management

Store Manager
5800 North Oak Trafficway Gladstone, MO 64118
Mid American Title Loans

About Mid American Title Loans

Mid American Title Loans is a national leader in the title loan industry, operating nearly 1,000 locations across 20+ states. Since 1990, we've built our reputation on fast, hassle-free service, transparent terms, and competitive rates.

We are seeking a results-driven Store Manager to lead our Janesville location. If you thrive in a fast-paced environment, enjoy developing people, and take pride in delivering exceptional customer service, this opportunity is for you.

Position Overview

As a Store Manager, you will oversee daily operations, drive performance, coach team members, and ensure an outstanding customer experience. You will be responsible for both operational excellence and team leadership.

This is a hands-on leadership role ideal for someone who enjoys accountability, customer interaction, and building a strong, high-performing team.

Schedule

Full-Time

• Monday - Friday: 10:00 AM - 6:00 PM
• Saturday: 9:00 AM - 3:00 PM (rotating schedule)
• Closed Sundays

What We Offer

• Competitive Salary + Performance Incentives
• Health, Dental & Vision Insurance (available after 90 days)
• Voluntary Benefits (Life, Disability, and more)
• 6 Paid Holidays
• Paid Vacation
• Paid On-the-Job Training
• Clear Career Advancement Opportunities
• Stable Full-Time Schedule
• Supportive Team Environment

Key Responsibilities

Leadership & Team Development

• Recruit, train, and coach store team members
• Set performance expectations and monitor results
• Provide ongoing feedback and development
• Foster a positive, professional team culture

Operations Management

• Oversee daily store operations
• Ensure compliance with company policies and procedures
• Maintain accurate documentation and reporting
• Manage office organization and supplies

Customer Service Excellence

• Serve as the primary point of contact for customers
• Handle escalated customer concerns professionally
• Review loan applications and vehicle evaluations
• Ensure accurate processing of payments and account updates

Performance & Sales

• Drive store performance and meet company goals
• Monitor metrics and implement improvement strategies
• Ensure strong follow-up and customer communication

What We're Looking For

• Strong leadership and team-building skills
• Excellent communication (verbal and written)
• Ability to manage multiple priorities in a fast-paced environment
• High level of integrity and accountability
• Detail-oriented and organized
• Motivated, dependable, and results-driven

Qualifications

• High School Diploma or equivalent required
• Previous management or supervisory experience preferred
• Customer service experience required
• Basic computer proficiency and data entry skills
• Ability to work scheduled Saturdays (rotating)

Why Join Mid American?

We're not just filling a position - we're investing in a leader. With nearly 1,000 stores nationwide, Loan Max offers real growth opportunities for driven professionals who want to build a long-term career.

If you're ready to lead a team, impact your community, and grow with a stable national company - apply today.