Specialist; Limited

Transportation Services Representative 1 – Real  (Limited Duration)
Gladstone, Mt. Hood Region, Oregon Department of Transportation

Bring your customer service skills to the Gladstone DMV as a Real . In this role, you will assist the public with obtaining Real  identification cards, answer questions related to Real , and provide customer service for Oregon residents looking to obtain documents that comply with the Real . This is a limited‑duration appointment that is expected to end on or before June 30, 2027.

The position may become permanent and has benefits eligibility with a designated maximum length of service.

• Help the public obtain Real , instruction permits, or identification cards.
• Serve as the primary representative in the office for Real .
• Accurately produce photo licenses, instruction permits, and identification cards.
• Administer, correct, and explain driver license knowledge tests; conduct vision tests.
• Explain state and federal requirements for different driver and identification transactions.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to answer complex questions.
• Collaborate with office leaders and managers to ensure efficient operations related to issuing Real .
• Examine documents for eligibility prior to issuing credentials.
• Prepare daily reports and balance transactions at the end of each day.
• Travel to other offices in the region to perform relief work.
• Work in a DMV office setting with extensive face‑to‑face interaction with the public.
• May be relocated to the new Clackamas Town Center office upon opening later in the year.
• Must type at least 30 words per minute with a high level of accuracy; a typing assessment will be conducted during the interview for selected candidates.

• Two years of public contact/customer service experience involving face‑to‑face or telephone interactions providing information about services/programs or explaining rules, regulations, and procedures.
• Experience or training using computers to retrieve and input data.
• Three months of experience collecting money and making change.
• Completion of an associate’s degree substitutes for one year of the public contact experience.

• Experience working in a fast‑paced environment and dealing with stressful situations.
• Demonstrated computer literacy and reading comprehension skills.
• Experience providing excellent customer service.
• Experience handling multiple assignments with frequent interruptions.
• Experience effectively interpreting complex rules and policies to customers or clients.

• Work/life balance, 11 paid holidays per year, flexible work schedules, paid leave, and more.
• Comprehensive base salary within the listed range; salary will increase by 6.95% once PERS eligible.
• Public Service Loan Forgiveness opportunity.

ODOT is an Equal Employment Opportunity and affirmative action employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation, or any other class protected by state or federal laws in admission or access to our programs, services, hiring, or employment practices. Applicants with a disability may request a reasonable accommodation during the application process.

For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1‑877‑336‑6368. This information can be provided in an alternative format by contacting ODOT Recruitment at 503‑986‑3700. Oregon Relay Service can be reached by calling 711.