Summer Temporary IT Support Assistant

Job Description

Location:

Gladstone School District Office – Gladstone, Oregon

Classification:
Temporary

Work Year:
Summer

Hours:

~16 hours per week

Days:
To be determined

Starting Date:
Immediately

Immediate Supervisor:
Technology Manager or designee

Gladstone School District has an opening for a Summer Temporary IT Support Assistant!

Gladstone School District #115 strives to create an inclusive environment that welcomes and values the diversity of our staff and students. We foster fairness, equity and inclusion to create a workplace environment where everyone is treated with respect and dignity. We are most interested in finding the best candidate for the position, and we encourage you to apply. If you are unsure whether you meet the qualifications of this position, or how this would be determined, please feel free to contact human Resources to discuss your application.

Applicant agrees to assume cost and arrange for FINGERPRINT-BASED CRIMINAL RECORDS CHECK upon offer of employment.

Job Goal: Support district IT staff with summer device inventory, help prep classroom technology for the upcoming school year, and assist with updating Windows computer labs. This position will work closely with IT student helpers and provide limited guidance for students during the inventory and repair process.

• Must be eighteen years of age or older
• High school diploma or equivalent
• Working knowledge, training and/or experience with computer hardware, software, and peripherals
• Experience assisting with students
• Able to work safely and perform job duties within district guidelines, policies, and procedures
• Must possess a valid driver’s license and reliable vehicle
• Passage of a fingerprint-based criminal history verification required upon offer of employment

• Maintain regular attendance and punctuality
• Assess district Chromebooks for damage and ensure they are properly inventoried
• Assist IT student helpers with inventory processes, answering any questions they may have
• Provide basic repairs to district Chromebooks as needed
• Help district IT staff store classroom technology for summer room cleaning and ensure that the technology is properly setup for the next school year
• Provide tier 1 helpdesk support for any district staff working over the summer
• Support IT staff reimaging and updating school computer labs (Windows 11)
• Assist the Technology Supervisor as requested
• Perform other duties as assigned by the supervisor or administration

• Written and oral communication skills sufficient to perform the essential functions of the position
• Demonstrated ability to operate a personal computer, including Windows 11, Chrome OS, familiarity with inventory software, and Windows Active Directory/Azure policies
• Ability to troubleshoot and resolve minor hardware and software issues, and assist with training others in the use of hardware and software applications
• Capable of working within a team structure or independently; possess interpersonal skills needed to be a constructive participant
• Ability to complete work in a thorough and timely manner, working independently on complex tasks and in stressful or pressure situations
• Ability to exercise sound judgment, diplomacy and tact in a school setting with a diverse student body
• Aptitude for learning new applications and techniques; ability to complete training as may be requested or required
• Respect of confidential information
• Travel between sites is required

Working Conditions: Assisting district staff and IT students with technological requests. This may involve transporting computers, solving problems, and answering questions. Work takes place in a school environment and involves frequent interaction with other people. Work as a team member and in shared office space. Exhibit professional demeanor. Work independently and under pressure of deadlines. The nature of the job is security-sensitive.

• Yvonne Villa, HR Specialist
• Gladstone School District Office
• Phone:
• Email: villay.or.us