BDC Manager - Tonkin Gladstone Hyundai

Are you a motivated leader with a passion for customer service strategy, and driving results? Do you thrive in a fast-paced, goal-oriented environment where your leadership makes a direct impact? Tonkin Gladstone Hyundai is growing—and we’re looking for a dynamic, results-driven BDC Manager to lead and elevate our Business Development Center!

At Tonkin Gladstone Hyundai, you’ll be part of a dealership backed by the trusted Tonkin family of dealerships, with a strong reputation for excellence, teamwork, and long-term career growth. We believe in promoting from within, providing ongoing training, and empowering our leaders to build high-performing teams that deliver exceptional customer experiences.

We are especially seeking candidates with proven automotive BDC leadership experience who are passionate about increasing appointment show rates, and maximizing service opportunities.

• Manage all incoming service leads from phone, internet, and third-party sources.
• Monitor daily performance metrics including response times, appointment set rates, show rates, and sold ratios.
• Develop and implement effective outbound call campaigns and follow-up strategies.
• Ensure all customer inquiries are handled promptly, professionally, and with a customer-first mindset.
• Collaborate closely with the service managers.

Pay Range: $20.00 to $25.00 hourly

In addition to competitive pay, our benefits are designed to support you and your family…

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

BDC Manager

Qualifications:

• Proven experience in an automotive Business Development Center (BDC), with prior leadership or management experience preferred.
• Strong understanding of dealership CRM systems and lead management processes.
• Demonstrated ability to track, analyze, and improve performance metrics such as response times, appointment set rates, show rates, and closing ratios.
• Excellent leadership, coaching, and team-building skills with a track record of developing high-performing teams.
• Outstanding verbal and written communication skills, with a professional and customer-focused approach.
• Ability to multitask and prioritize effectively in a fast-paced dealership environment.
• Proficiency in Microsoft Office and dealership management software.

Corporate Hiring Requirements:
Must be at least 18 years of age, have a valid driver's license, clean driving record, and be able to pass a criminal background check and drug screen.

If you’re ready to take that next step down your career path –
Apply Now!