Ops Analyst: In‑ Insights & Optimisation
Job in
Glasgow, Barren County, Kentucky, 42142, USA
Listed on 2026-07-10
Listing for:
OVO Group
Full Time
position Listed on 2026-07-10
Job specializations:
-
Business
-
IT/Tech
Job Description & How to Apply Below
OVO Group is hiring a Live Operations Analyst to join the Forecasting & Planning Team. You will own the execution of in-day contact centre performance plans, maximise operational capacity and deliver the best customer experience, while providing on-the-day insight to stakeholders.
You will collaborate across Telephony, Incident Management and wider Planning Analysts, conduct impact assessments and scenario modelling, and drive continuous improvement using Genesys, WFM and QStory tools, while
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