Service Coordinator

Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments.

Its vertical transportation solutions encompass innovative, pragmatic and state‑of‑the‑art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.

Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world.

Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full‑time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.

We are seeking a Service Coordinator to join our onsite team in the Glasgow office. In this role, you will work closely with the Service and Account Managers to ensure the local maintenance team delivers outstanding service to all customers. You will also provide administrative and commercial support, including preparing estimates, issuing repair quotations, and following up.

• Updating internal systems on receipt of customer order/insurance works etc.
• Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
• Order materials as required and supported by company technicians with any technical queries.
• Manage inwards materials and collate and arrange for distribution to in‑house engineers and sub‑contractors as required.
• On completion of repairs close down ensuring monthly targets are at least achieved.
• Management of live order book, forecast for production and providing accurate reporting to management team.
• Manage and guide customer expectations on the company’s services.
• Support the regional office service administration functions, including the call.

We expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.

• Confident and proficient at using Microsoft Office Products including Word and Excel, databases and online portals and able to work on your own initiative.
• Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.
• Administration – organise files, both paper and computer, in a clear and systematic way that is easy to understand and use.
• Detail conscious – able to deliver accurate work with all the “Ts” crossed and the “Is” dotted.

We offer more than just a job— we offer long‑term career development within a stable and growing company.

• Attractive Salary:
  Competitive pay that reflects your skills and experience.
• Generous Holiday Allowance:
  Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays.
• Secure Future:
  Benefit from a pension scheme with increasing company contributions as you grow with us.
• Peace of Mind:
  Life insurance to support you and your loved ones.
• Health & Wellbeing:
  Medical cash‑back plan to help with health costs, plus access to 24/7 GP services.
• Family‑Friendly Benefits:
  Enhanced leave for family‑related events and emergencies.
• Support When You Need It:
  Employee assistance programme offering confidential support for personal or work‑related challenges.
• Eye Care:
  Eyecare vouchers to help keep your vision sharp.
• Recognition for Longevity:
  Long‑service awards to celebrate your milestones with us.
• Referral Rewards:
  Earn a recruitment referral fee by helping us find top talent.
• Continuous Growth:
  Ongoing training & development opportunities to support your career journey.