Account Governance Manager

Join us as an Account Governance Manager. In this role, you will join the Corporate Operations Governance team, where you will play a key role in strengthening risk management, governance, and control oversight across reconciliations and account substantiation processes. You will be responsible for reviewing, challenging, and reporting on the integrity, completeness, and effectiveness of reconciliations across the function, supporting the mitigation of financial misreporting risk.

You will drive improvements across complex processes, focusing on simplification, optimisation, and end‑to‑end value, while ensuring adherence to Account Ownership & Reconciliation Standards. The role also involves acting as a subject matter expert, supporting change initiatives and providing analytical insights to enhance operational performance and control effectiveness.

Alongside this, you will lead a high‑performing team, nurturing development and maintaining consistently high standards, while engaging with stakeholders across the organisation to resolve issues, drive alignment, and promote best practice.

To be successful as an Account Governance Manager, you should have:

• Proven people and stakeholder management skills, with the ability to communicate clearly, lead, develop, and motivate high‑performing teams.
• Strong experience in risk management, governance, or and control assurance, particularly within financial operations regarding Corporate operations and reconciliation.
• Experience driving process improvement, including simplification, automation, or the use of AI to enhance efficiency.
• Solid understanding of reconciliation, substantiation, and financial control frameworks, including associated risks.
• Strong analytical capability, with the ability to interpret data, identify trends, investigate anomalies and resolve complex issues across teams.

Some other highly valued skills and experience include:

• Experience working with reconciliation and substantiation tools such as Intellimatch and INFoRM.
• Knowledge of Account Ownership & Reconciliation Standards and associated governance processes.
• Cross‑industry experience enforcing compliance to policies and standards.
• Relevant industry qualifications in financial reporting, reconciliations, or continuous improvement methodologies (e.g. Lean).
• An understanding how the Account Governance team and processes fit into the end‑to‑end Account and Reconciliation framework.

You may be assessed on key critical skills relevant for success in the role, including strategic thinking, risk and control awareness, change and transformation delivery, commercial acumen, and role‑specific technical expertise.

This role will be based in Glasgow.

To support business areas with day‑to‑day processing, reviewing, reporting, trading and issue resolution.

• Support various business areas with day‑to‑day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• If the position has leadership responsibilities,…