Branch Manager - Glasgow Office

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties.

Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services.

• Adaptive
  
  Coaching:
  
  Adjusts coaching style and approach based on the individual needs, skills, and motivations of employees. This includes providing real‑time feedback, fostering development, and ensuring employees are equipped to deliver exceptional customer service.
• Conflict Resolution:
  Uses rigorous logic, methods, and de‑escalation techniques to solve difficult problems with effective solutions.
• Accountability:
  Takes ownership of decisions, actions, and outcomes, ensuring responsibilities are met with integrity and reliability.
• Influence:
  Persuades, inspires, and guides others to support ideas, decisions, or initiatives, fostering collaboration and positive outcomes.
• Critical Thinking:
  Analyzes information, questions assumptions, and evaluates different perspectives to reach a well‑supported conclusion.
• Priority Setting:
  Assesses tasks and responsibilities, focuses on the most critical and impactful activities to achieve business objectives.
• Relationship Management:
  Establishes, maintains, and grows positive and productive connections with others by leveraging active listening, effective communication, and strong interpersonal skills.
• Business Insights:
  Drives the team with business, services, products, digital, and policy knowledge to achieve goals and stays up‑to‑date with industry trends.

• Bachelor’s degree, or equivalent work experience
• Three to four years of experience working in a sales, retail management, or banking environment

• Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
• Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques
• Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
• Ability to evaluate and resolve problems and issues with minimal guidance
• Demonstrated success in a retail sales environment
• Working knowledge of employment practices including rewards and recognition, employee development, and change management

This role requires working from a U.S. Bank location five (5) days per week.

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