Clinic Referral Specialist, TJHP Cardiology Clinic

Clinic Referral Specialist, TJHP Cardiology Clinic

Job Category: Employed Provider Services

Requisition Number: CLINI
002482

• Posted :
  September 4, 2026
• Full-Time

Showing 1 location

Glasgow, KY 42141, USA

JOB SUMMARY

Scheduling patient appointments, maintaining accurate records and data and completes follow up on referrals. Enters insurance benefits, demographics and precertification/authorizations information into the patient electronic medical record.

JOB REQUIREMENTS

• High School Diploma or equivalent is required.
• Associates degree in related field preferred
• One year experience in a related field is preferred
• knowledge of medical terminology required

Required Skills

• Ability to proficiently read, write, and communicate effectively
• Demonstrate the ability to interact effectively with customers and providers
• Project a professional demeanor and excellent customer service skills
• Ability to operate office equipment such as faxes, phone,s and copiers
• Be familiar with medical terminology

FUNCTIONAL DEMANDS

Physical Requirements

Walking - 1-15%

Standing - 1-15%

Climbing/Kneeling - 1-15%

Twisting - 1-15%

OSHA Category

Visual and Hearing Requirements

Must be able to see with corrective eye wear.

Must be able to hear clearly with assistance.

Other Physical/Environmental Demands

Lifting - 0-50lbs, 50lbs or more with assistance

Carrying - 0-50lbs, 50lbs or more with assistance

Pulling - up to 100lbs

Pushing - up to 100lbs

Essential Functions

• Maintains documentation that is detailed, clearly stated, objective and accurate.
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
• Provide appropriate clinical information to specialist.
• Assemble information concerning patient's clinical background and referral needs.
• Demonstrates the ability to investigate and resolve any discrepancy in the referral process.
• Consistently updates insurance and contact information so that the patients have the correct information on file.
• Demonstrates excellent interpersonal and communication skills with patients and other health care professionals.
• Adheres to insurance rules/regulations and patient confidentiality laws. Able to work independently on assigned duties with little or no supervision. Demonstrates basic knowledge of medical terminology.
• Demonstrates knowledge of hospital EMR system.
• Review details and expectations about the referral with patients.
• Routinely completes follow-up on referrals as required.
• Any and all other duties as assigned.

ORGANIZATIONAL EXPECTATIONS

T.J. Pledge

• see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.
• recognize that each and every interaction I have at T.J. Regional Health matters
• show kindness and compassion towards my customers at all times
• be sensitive to the personal and private needs of every customer

• listen and be willing to accept fault when I make a mistake
• never underestimate the power of an apology
• refrain from blame and judgment
• bring a sense of calm to stressful situations

• value myself and every coworker as an equal part of one GREAT team working together
• treat others in a way that I would like to be treated
• participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health
• foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults
• Speak honestly, seek truth, and act with integrity towards my teammates
• value the uniqueness and expertise that each team member contributes to the whole
• meet the need of the moment, regardless of whether or not it is considered part of my job

• always…