Technical Systems Manager

• Permanent/Regular or Fixed Term Contract/Temporary:
  Permanent (UK and ROW) / Regular (US)
• L&G Business Unit:
  Legal & General Retirements Institutional
• L&G sub Business Unit: INSTITUTIONAL RETIREMENTS
• Primary
  
  Location:
  
  Hove, One City Park
• Job Family:
  Defined Benefits

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer.

Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.

Who we are

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023.

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us.

We’re looking for a Technical Systems Manager to help shape and develop the core systems that underpin our Pension Risk Transfer (PRT) and Institutional Retirement business. This is an exciting opportunity to contribute to meaningful technology and process improvements that enhance customer experience, strengthen operational efficiency, and support our digital workplace strategy.

Working collaboratively with colleagues across the business, you’ll play an integral role in designing, improving and implementing system enhancements that deliver real value for customers, policyholders and internal teams.

What you’ll be doing:

• Leading the delivery of accurate, compliant and timely improvements to the ALPS Administration System using Agile methodologies
• Collaborating with product owners, business experts and senior stakeholders to gather requirements and shape robust technical solutions
• Delivering enhancements and continuous improvements to core technical systems through effective analysis, specification writing and testing
• Driving continuous improvement using LEAN and Agile approaches while maintaining quality, control and strong customer outcomes
• Ensuring requirement traceability and supporting the full test lifecycle including UAT, BAT and PAT
• Providing specialist PRT systems expertise to administration and loading teams, including supporting migration and new scheme activity
• Reviewing system and process changes to assess their impact on customer journeys and service delivery
• Championing customer‑focused outcomes by ensuring all system changes are clear, fair and beneficial

Who we’re looking for:

• Experience delivering technology and process change within financial services or a similar environment
• Strong knowledge of ALPS (or similar admin platforms), business analysis and testing practices
• Understanding of LEAN and Agile methodologies and how they support modern digital operating models
• Experience managing risk, identifying issues and contributing to effective resolutions
• Good knowledge of Defined Benefit pensions and familiarity with the wider financial services sector
• Highly collaborative approach with the ability to build strong relationships across teams and functions
• Ability to prioritise workload, adapt to changing priorities and contribute to team performance
• A proactive mindset with a focus on continuous improvement and delivering great customer outcomes

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to…