Senior Technical Systems Specialist

• Permanent/Regular or Fixed Term Contract/Temporary:
  Permanent (UK and ROW) / Regular (US)
• L&G Business Unit:
  Legal & General Retirements Institutional
• L&G sub Business Unit: INSTITUTIONAL RETIREMENTS
• Primary
  
  Location:
  
  Hove, One City Park
• Job Family:
  Defined Benefits

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer.

Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023.

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us.

Are you passionate about improving systems, enhancing customer outcomes and driving digital transformation? We’re looking for a Senior Technical Systems Specialist to help shape and evolve the tools and technologies that sit at the heart of our PRT Technical Services function. If you enjoy solving complex problems, collaborating across teams, and delivering meaningful improvements, we’d love to hear from you.

• Delivering enhancements and improvements to the ALPS Administration System and other core technical systems
• Collaborating with product owners, business specialists and technical teams to develop high-quality, production-ready solutions
• Gathering and validating requirements and producing business analysis and technical specifications
• Supporting Agile and LEAN ways of working to drive continuous improvement across processes and systems
• Ensuring clear requirement traceability and contributing to robust testing approaches including UAT, BAT and PAT
• Providing expertise to loading and administration teams, including support on migration and new scheme activities
• Engaging internal stakeholders and relevant third parties to ensure smooth implementation of system and process changes
• Sharing key updates with stakeholders to enable excellent customer outcomes at all stages

• Experience delivering technology or process change within complex operational environments
• Strong knowledge of ALPS or other Defined Benefits administration systems, plus business analysis and testing practices
• Understanding of Agile and LEAN methodologies and how they support digital workplace improvements
• Ability to analyse issues, develop solutions and take initiative in resolving technical or business challenges
• Knowledge of Defined Benefits pensions and familiarity with the financial services sector
• Strong communication and relationship-building skills with a focus on customer outcomes
• Ability to prioritise workload, adapt to changing circumstances and support team objectives
• A positive, collaborative approach with the ability to work constructively through change

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s…