Chief of Staff; CTIO

Responsibilities

• Ensuring rhythm, reliability and internal alignment within the IT organisation
• Leading the internal cadence: managing leadership forums, performance reviews, planning cycles, governance processes and executive communication
• Leading the modernisation and evolution of the IT function itself
• Ensuring alignment between enterprise goals and IT’s long-term direction, through strategic IT planning
• Evolving the IT operating model, shaping workforce strategy and building new internal capabilities
• Taking ownership of emerging or transitional functions until they are ready to scale or transition into formal structures
• Translating enterprise strategies into executable IT plans and delivery outcomes
• Bridging the gap between business priorities and IT execution: aligning roadmaps, managing interdependencies and orchestrating delivery across organisational boundaries
• Representing the CTIO in enterprise-level strategy and transformation efforts
• Driving thought partnership, business model innovation and technology’s role in driving competitive advantage
• Leading and developing the OCTIO team, providing direction, coordination and coaching across a group of cross-functional experts.
• Acting as a delegate or proxy for the CTIO, representing the CTIO in executive forums or stepping in during the CIO’s absence when appropriate.

• Degree in business, engineering, IT or a related field, or equivalent work experience

• Over 15 years of experience in IT
• A minimum of seven years of experience of team management and leadership responsibilities
• Wider experience, managing cross-functional teams or projects and influencing senior-level management and key stakeholders

• Strong leadership capability with proven track record of successful team development and working effectively with all organisational levels
• Expertise in budget planning, financial management and workforce management
• Broad knowledge of current and emerging technologies and their strategic application to business needs, including the ability to differentiate between relevant trends and hype
• Proven track record of innovation, both in internal problem solving and in fostering innovative uses of technology
• Ability to improve operational efficiency, service delivery and information management across the IT organisation
• Excellent oral, written and interpersonal communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
• Ability to effectively drive business, culture and technology change in a dynamic and complex operating environment
• Expert in IT strategic planning, IT governance formulation and organisational change management
• Experience with organisational design and IT operating model development, including evolving roles, structures and delivery approaches to align with strategy
• Understanding of enterprise transformation dynamics, including how to integrate IT strategy with business model change, ecosystem collaboration and enterprise-level change programmes
• Strong customer and user experience focus
• Ability to adapt to a wide range of activities without losing focus, in order to handle the diverse nature of tasks within the OCTIO effectively