Digital Delivery Manager

On behalf of Transport Scotland
, we are looking for a Digital Delivery Manager (Inside IR35) for a 6 month contract based Hybrid in Glasgow.

Transport Scotland is seeking an experienced Delivery Manager to lead a first‑of‑its‑kind digital pilot, transforming how concessionary travel is accessed by moving from physical travel cards to a mobile‑based solution.

The role sits within the Smart and Integrated Ticketing (SIT) and Payment Programme, part of the Transport, Integration and Connectivity Directorate. The programme delivers smart ticketing, payment and digital transport data services across Scotland’s public transport network.

This innovative pilot will explore the use of mobile apps, digital identity, barcode and contactless technologies to enable secure and seamless access to concessionary travel. It will bring together multiple complex services and stakeholders to test the feasibility of a new, national digital solution.

The SIT team is now readying to commence this innovative concession scheme project, assessing the technical viability of delivering it via a digital platform using a mobile app rather than a physical card. This will involve bringing together multiple technologies including barcode, contactless and ticketing standards (e.g. ITSO), to ensure secure and accurate journey data for reimbursement.

Due to a part‑time secondment of the Senior Project Manager, the team is now looking for an exceptional Delivery Manager to support delivery of this project. The post is required for an initial period of 6 months, with the potential to extend due to ongoing resourcing needs. This post will be line managed by the Senior Project Manager and will report to both the Programme Manager and Senior PM on project activities.

You will work closely with a multi‑disciplinary team including systems advisors, product managers, business analysts, user researchers and communications specialists.

The post holder should have experience delivering digital projects, ideally involving transport, ticketing or transaction‑based platforms, with exposure to technologies such as barcode, contactless payments or ITSO standards and an understanding of concessionary travel schemes.

• Lead delivery of the digital concession pilot project including planning, scheduling, RAID management and delivery of key project artefacts
• Establish governance structures, reporting and approval processes
• Manage suppliers, including supporting procurement and overseeing delivery partners
• Engage and manage stakeholders including bus operators and partners such as Young Scot, NECPO, Digital Scotland, RTPs and Local Authorities
• Work with technical teams to deliver digital solutions across a range of smart mediums including ticketing, payments and mobile platforms (e.g. barcode, contactless, ITSO)
• Coordinate delivery within a PMO environment, using appropriate project management documentation and artefacts
• Lead project communications, working with Communications colleagues and producing key updates
• Support external organisations such as Local Authorities and Regional Transport Partnerships in implementing smart ticketing and payment solutions (regionally and nationally)
• Proven experience as a Delivery Manager leading complex digital projects or programmes
• Strong stakeholder management experience, with the ability to engage and influence senior stakeholders across multiple organisations
• Experience delivering digital platforms involving transactions, access, validation or ticketing (e.g. payments, mobility, or similar systems)
• Experience managing suppliers and working within multi‑vendor delivery environments
• Ability to lead delivery autonomously, including governance, planning, and reporting
• Strong communication skills, including experience producing project artefacts such as plans, RAID logs, and board‑level updates
• Experience working within transport, mobility or ticketing environments (e.g. bus, rail, or public transport programmes)
• Exposure to smart ticketing technologies such as ITSO, contactless payments, or barcode‑based solutions
• Experience delivering mobile app‑based products or…