Junior Service Delivery Manager

Our Exciting Opportunity Are you a recent graduate looking to start your career in telecommunications and customer operations?

Join Ericsson's Customer Support team and gain hands-on experience working with customers, engineers, and service delivery professionals. This role is designed for graduates who are eager to learn, build strong stakeholder management skills, and develop a solid understanding of how services are delivered to customers.

You will receive support, training, and mentoring while building a foundation for a future career in Service Delivery Management.

You will:

Support the team in delivering services to customers

Build relationships with internal stakeholders and customers

Participate in customer meetings and follow-up activities

Help track service delivery activities and action items

Learn how Service Level Agreements (SLAs) and customer contracts work Collaborate with local and global teams

Identify and raise potential risks or issues to the team Learn Ericsson's tools, processes, and ways of working

To be successful in the role you have:

A recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business, or a related field

Strong communication and interpersonal skillsA customer-focused mindset

Curiosity and willingness to learn

Good problem-solving and organizational skills

Ability to work collaboratively in a team environment

Fluency in English, both written and spoken

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply? to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:
United Kingdom (GB) || Reading Req
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