VodafoneThree - Specialist Engineer - Network Operations Centre

Location:

Glasgow + Hybrid Salary:
Excellent basic salary plus bonus and Vodafone benefits

Working hours:

Full Time 37.5 hours a week
- Monday
- Friday + On-call (1 in
4)
Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why Vodafone Three Join  us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.

What you’ll do Working in the Technology Operations Networks Operations Centre on a range of technologies (including SDH, PDH, Ethernet, Optical, MSPP, CNMS, Call Manager, Cisco TAC, Prime etc); the role will specialise in SDH and PDH but will be expected to work across all technologies. The individual will work as a shift engineer, providing network monitoring, initial fault diagnosis and resolution.

In depth diagnostics and intermittent fault resolution may also be necessary as part of the role (as required).Professionally represent Real Time Operations in all day to day operations.

Proactively monitor customer networks to identify fault occurrences.

Acknowledge, check, and respond to customer fault reports.

Perform timely and accurate basic initial diagnostics, ensuring fault clearance wherever possible.

Ensure accurate ticket detail entry and updates for all fault reports.

Ensure relevant and accurate information available to assist in fault diagnosis and clear.

Monitor fault tickets, prioritise, and track progress as appropriate.

Ensure technical and managerial escalation completed to defined time-scales.

Test and liaise with customers and other internal or external agencies and third parties.

Ensure overall adherence to quality procedures and working processes.

Ensure awareness of SLA agreements, and perform all ticket actions in time-scales to support SLA success.

Provide input to customer and management reports.

Identify and agree cover wherever possible for planned…