Center Assistant Director

Barren-Metcalfe Emergency Communications Center Leadership

Provides administrative and operational leadership for the Barren-Metcalfe Emergency Communications Center and assists the Director in managing the Center's personnel, training, technology, records, regulatory compliance, and daily operations. Oversees assigned employees and operational functions, supports the effective delivery of emergency communications services, coordinates with public safety agencies and governmental partners, and assumes the duties and responsibilities of the 911 Director in the Director's absence.

• Assists the Director in planning, coordinating, and overseeing the daily operations of the Emergency Communications Center
• Assumes the duties and responsibilities of the Director in the Director's absence or as assigned
• Supervises assigned personnel and provides guidance regarding operational and personnel matters
• Assists with recruitment, onboarding, training, performance evaluation, counseling, and disciplinary recommendations
• Coordinates training, testing, academy enrollment, certifications, and continuing education for Public Safety Telecommunicators
• Maintains employee schedules and coordinates staffing, overtime, call-ins, and schedule adjustments
• Performs Public Safety Telecommunicator duties during emergencies, staffing shortages, periods of increased activity, or other operational needs
• Monitors employee performance and compliance with departmental policies, procedures, protocols, and professional standards
• Reviews calls, radio traffic, dispatch records, reports, complaints, and critical incidents for quality assurance, training, and operational improvement
• Assists in developing, reviewing, and implementing departmental policies, operational guidelines, procedures, and training materials
• Coordinates with law enforcement, fire, emergency medical services, emergency management, governmental officials, and other partner agencies regarding communications operations and service needs
• Assists in planning and coordinating communications support for major incidents, severe weather, special events, disasters, and other emergencies
• Assists in maintaining the readiness and continuity of computer-aided dispatch, telephone, radio, recording, mapping, notification, and related emergency communications systems
• Maintains required operational, training, certification, equipment, inventory, and administrative records
• Maintains and updates emergency service numbers, addressing information, contact information, response plans, mapping data, and other assigned records
• Purchases supplies and equipment within assigned authority and assists with budgeting, expenditure monitoring, and equipment planning
• Coordinates and processes Open Records requests in accordance with Kentucky law and applicable organizational procedures
• Safeguards confidential, sensitive, criminal justice, medical, personnel, and law enforcement information
• Assists in ensuring compliance with applicable laws, regulations, standards, certification requirements, and records-retention requirements
• Prepares reports, correspondence, schedules, statistical information, and other documentation as assigned
• Represents the Emergency Communications Center at meetings, training programs, committees, and interagency functions as assigned
• Responds outside normal working hours when necessary to address staffing, operational, equipment, personnel, or emergency conditions
• Performs related duties as assigned

Training and Experience

• Graduation from an accredited high school or possession of an equivalent GED certificate
• Five years of progressively responsible experience in public safety telecommunications
• Prior supervisory or management experience in a public safety communications environment
• An equivalent combination of education, training, certification, and experience that provides the required knowledge, skills, and abilities may be considered

Special Requirements

• Possession of a valid driver's license
• Current certification as a Kentucky Public Safety Telecommunicator, or the ability to obtain and maintain all certifications required by the Commonwealth of Kentucky
• Ability to work varying schedules, including evenings, nights, weekends, holidays, overtime, and emergency call-ins

Special Knowledge, Skills, and Abilities

• Considerable knowledge of public safety communications center operations, including emergency call-taking, radio dispatching, emergency medical dispatch, and applicable professional standards
• Considerable knowledge of computer-aided dispatch, telephone, radio, recording, mapping, notification, and related emergency communications systems
• Knowledge of supervisory and personnel management practices, with the ability to schedule, train, coach, evaluate, counsel, and support employees in a high-stress, continuous-operation environment
• Knowledge of applicable laws, regulations, certification requirements, departmental policies, records-retention requirements, and…