Sales Advisor

Please note:

Tapi will never ask candidates to provide personal documents or sensitive personal information by phone or email during the recruitment process. If you receive a request of this nature and are unsure whether it is genuine, please contact us directly.

We have an exciting opportunity for someone who is passionate about people and customer service! This role is all about assisting the customer to bring their vision to life through the power of great product. Tapi are offering an enthusiastic, driven individual the opportunity to join the Tapi family. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business.

• Work together with your store team to “wow” our customers at every turn.
• Provide top notch customer service, helping customers with pre-sales queries and order completions, as well as post-sales questions and (very rarely!) escalating the odd complaint.
• Support your team with promotional changes and store housekeeping, and report into one of our fab Store Managers (a master of all things flooring)!
• Always be on the lookout for new ways to improve our store, our service, and better serve our customers.
• We’ll teach you all you need to know about our glorious products and collections, so you can offer bespoke advice to each individual customer.
• We’ll also teach you how to draw and cost a room, so you can deliver flooring excellence to our customers.

• 25% colleague discount
• Salary sacrifice pension
• Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
• Employee Assistance Programme
• A day off for your birthday
• Cycle to work scheme

You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do.

We’re after a speedy thinker who’s nice to their core. A presentable, switched‑on, and honest person, who brings a little joy to every interaction. You’re naturally self‑motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a “no customer left behind” attitude (we have a 5
* Trust Pilot rating to maintain)!

You’re up for a challenge and thrive in a busy store environment. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action.

Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we’d love for you to join the revolution!

Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.

INDLP