Duty Manager

Duty Manager

Job Number: HOT0 C448

Hilton Glasgow Hotel, 1 William Street, Glasgow G3 8HT

A Duty Manager works closely with guests to greet, converse, and assist with enquiries, especially when VIP Guests, long‑stay guests, and others are in the hotel lobby.

• Annual Salary of £29,046
• Smart uniform provided and laundered
• Free and healthy meals during duty
• Grow your career through personal development programmes
• Opportunity to contribute to Corporate Responsibility programs
• Team member travel program with discounted hotel nights and 50% off food and beverages
• Team member referral program
• High‑street discounts via Perks at Work
• Holiday entitlement: 28 days including bank holidays (up to 33 days yearly)
• Discounted dental and health cover
• Free parking (availability dependent)
• Discounted taxi when public transport stops running
• Guest Experience Day after successful probation
• Modern and inclusive team member areas

• Occupy the hotel lobby and other public areas, notably during busy times
• Engage guests in conversation and provide general assistance
• Manage, record and resolve promptly all guest complaints
• Meet and greet VIP guests and major corporate clients upon arrival
• Coordinate services and special facilities for long‑stay guests
• Understand all credit procedures and ensure they are applied fully
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor guest satisfaction reports and implement actions to improve results
• Handle, record and follow through on management issues or emergencies that arise
• Conduct any health and safety procedures, including fire walks, food safety investigations, etc.

• Previous supervisory experience in front office within the hotel, leisure or retail sector
• Good knowledge of health and safety and security procedures
• Calm, efficient and able to work well under pressure
• Excellent leadership and communication skills
• Passion for delivering exceptional guest service
• Strong commercial acumen, including experience increasing profitability in a tight market sector
• Experience managing budgets, revenue proposals and forecasting in a similar‑sized property

• Previous role as Duty Manager in a similar quality hotel
• Degree or diploma in Hotel Management or equivalent
• In‑depth knowledge of the hotel, leisure or service sector
• First Aid qualification
• Personal licence qualification

At Hilton, every job makes the stay. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job there’s an extraordinary person working to make each stay magical. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company.