Hotel night ambassador

hotel night ambassador

Final date to receive applications: 9 February 2026

Department: Hotels

Employment Type: Permanent - Full Time

Location: UK, Glasgow

Reporting To: Hotel manager

Compensation: £2,128 / month

What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they re sleepy.

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizen

M night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

• Making sure everyone gets a warm welcome as soon as they walk in;
• Helping guests at the self check-in kiosks (we have no reception desk);
• Cleaning, preparing and serving hot and cold breakfast and meals;
• Brewing delicious coffee or mixing a signature cocktail;
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
• Maintaining the living room and cleaning canteen
  
  M, and arranging food displays for the following shift;
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
• Handling reservations in our property management system (PMS), including the daily the night audit;
• Holding the keys to the castle; responsible for operations during the night shifts;
• Taking care of our guests including in emergency situations.

To be successful at citizen

M, you’ll need to have:

• A genuine touch:
  Treat all people as you would treat your best friends;
• A passionate attitude:
  Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

And you’ll need to be:

• A smart thinker:
  You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
• Real caring:
  You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
• Fluent in English. Other language abilities are welcome too!

Note: Please note that we are only able to consider applicants with the right to work in the UK.

You’ll be joining a team of ambassadors who are proud to put on their citizen

M outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.

What we offer you:

• Living Wage Employer (£2127.83/ month gross)
• Flexible schedules
• Performance rewards (10% maximum / month)
• Access to citizen
  
  M learning and development programs
• Career progression
• Full immersion (training) program for new starters
• Good perks come with joining our Team
• Meal & coffee on us during your shift break
• Pension and cycle to work scheme
• citizen
  
  M uniform and comfy shoes by On Running
• Hospitality Action membership (well being support)
• Restaurant and bar discounts via CODE for all ambassadors
• Global opportunities - chance to work in other citizen
  
  Ms around the world
• Referral program - £1000 bonus if your friend joins us too

Our hotel operates 24/7 with a rotating flexible schedule, including:

• Evenings: 10:50PM - 7:10AM
• Availability to work weekends is required!

citizen

M loves diversity. We are an equal opportunity employer and welcome applications from anyone.