Mobile Host

Coverage: Edinburgh and Glasgow

Nationality: Must be a UK National or able to pass SC Clearance

Job Title: Mobile Support Host

Reporting to: Manager

Pay rate: £14

The Mobile Support Host is a flexible, highly adaptable, service‑driven professional who provides front‑of‑house and workplace support across multiple sites. You will deliver outstanding customer service, maintain a consistent and high‑quality workplace experience, and support high‑demand sites and planned absences.

• Act as the confident, professional, and welcoming first point of contact across multiple sites.
• Deliver outstanding customer service, creating positive and memorable experiences.
• Adapt quickly to different environments, teams, and client expectations.
• Build rapport with colleagues and clients, even within short time frames.
• Ensure every arrival, interaction, and farewell is seamless and professional.
• Support front‑of‑house tasks including visitor management, reception duties, and meeting‑room set‑ups.
• Manage visitor systems and access processes.
• Conduct floor walks to identify and report any issues.
• Liaise with on‑site teams, contractors, and service providers.
• Assist with mailroom, admin, and workplace coordination tasks as required.
• Work safely and in line with Mitie QHSE policies, reporting incidents, risks or near misses promptly.
• Maintain professional presentation and behaviour in every environment.
• Deliver services in line with SOPs, SLAs, and KPIs across all sites.
• Identify and address service gaps quickly and effectively.
• Support a culture of continuous improvement.
• Maintain a valid SIA licence and complete any required site‑specific clearances.
• Travel regularly between sites, sometimes on short notice, across the North region and into Scotland; overnight stays may be required. Confidence with public transport is essential.

• Willingness to travel regularly between sites.
• Flexibility with start and finish times.
• Ability to work across different locations day‑to‑day.
• Strong communication and organisational skills.
• Computer literacy (Outlook, Teams, Word).
• Valid SIA licence or willingness to obtain one.

• Guaranteed 16 hours per week with overtime.
• Exposure to multiple high‑profile workplaces and clients.
• Opportunities to develop skills across diverse environments.
• Career progression within Mitie Signature.
• Travel costs covered for travel beyond home city; additional travel time paid.
• Access to a flexible benefits platform (Choices) – dental insurance, dining cards, coffee clubs, technology purchasing, discounts through MiDeals, cycle‑to‑work scheme, life cover at least £10,000.
• Financial wellbeing support via Salary Finance, optional loans.
• Mitie Stars recognition, cash prizes up to £10,000.
• Inclusive and accessible recruitment process; reasonable adjustments available for applicants with disabilities or long‑term conditions.