Food & Beverage Team Leader

Food and Beverage Team Leader Full Time £13.36

Our mission at Novotel Glasgow is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

As part of our team you can have:

• Discounted hotel rates worldwide in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks – Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Food & Beverage Team Leader, you…

Provide guidance and support to the Food and Beverage team, helping them to achieve their potential and accomplish overall departmental objectives.

Are responsible for ensuring the Food & Beverage outlet/s run efficiently and that customers are satisfied with the quality of food, drink and service they receive.

Give attention to detail, ensuring that that the work environment is a safe, pleasant and well‑maintained space.

Are involved in daily financial administrative tasks, stock management and end of month reporting.

Work duty manager shifts as and when required.

A little more information:

You will have the opportunity to be part of a high‑energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 141 rooms, and restaurant, bar, room service, conferences, gym, sauna and steam room.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one‑night stay for you to experience this first hand.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

As Food & Beverage Team Leader you will support the team with the smooth and efficient day to day operation of the outlets. Your role will include:

• Organise the daily operations of the Food & Beverage team
• Ensure 5‑star service quality across all F&B areas including our Restaurant, Conference and Events, In‑Room Dining, and Bar
• Lead by example, motivate, and coordinate the Food & Beverage team to exceed guest expectations
• Communicate feedback and key information to the Food & Beverage leadership team
• Maintain high levels of guest satisfaction by promptly addressing any concerns or special requests
• Lead by example and conduct team training to align with premium brand and service standards
• Collaborate with the culinary team to support with menu implementation and delivery
• Monitor rosters and staffing schedules to meet operation requirements