Reception Team Member

Novotel Glasgow is committed to creating memorable moments for guests by connecting hearts from arrival to farewell.

Reception Team Member – £12.73 per hour, full time, 5 shifts over 7 days.

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5,000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks – our objective is simple: make you grow and give you the spark to unleash your personality

Have the ability to multi‑task and maintain a can‑do attitude in this exciting, fast‑paced environment.

Flexible and always ready to assist at any stage of the guests’ stay, from check‑in to check‑out and everything in between.

This may include working in the food and beverage outlets (Breakfast, Bar, Night) and supporting the Reservations and Back Office Teams when needed.

As a passionate individual, you will be dedicated to continuously improving the quality of the hotel’s services.

To help you navigate your role and support your success you will be trained in all front‑of‑house related functions and the safety of the property and people.

Our hotel offers 141 rooms, meeting rooms, gym, sauna, steam room and food & beverage facilities.

To best welcome and care for our guests you must be fluent in English.

Understanding things from the guest’s perspective is key, so we will arrange a one‑night stay for you to experience this first hand.

• Service‑focused personality is essential
• Proven customer service experience in a hospitality or similar fast‑paced environment
• Excellent communication and interpersonal skills with the ability to engage guests professionally
• Proficiency with hotel management systems and general IT literacy
• Flexibility and adaptability to work across multiple departments (Front Office, Food and Beverage, Reservations)
• Strong problem‑solving abilities and a proactive can‑do attitude
• Ability to remain calm and organized when managing multiple tasks simultaneously
• Attention to detail and commitment to maintaining high standards of service
• Team player mentality with the ability to collaborate effectively with colleagues
• Fluency in English (as mentioned, this is essential for guest interaction)
• Professional appearance and demeanor befitting a hotel reception environment
• Previous experience using Opera Cloud

By working at Novotel Glasgow you will be part of the Accor network, a worldwide hospitality leader. Here you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.