Housekeeping Supervisor

Job Summary

Housekeeping Supervisor at Apex City of Glasgow Hotel, responsible for maintaining high cleaning standards, supervising staff and ensuring guest satisfaction.

• Ensure guest rooms are presentable by performing cleaning duties (cleaning bedrooms and bathrooms, changing linen, vacuuming, polishing and dusting).
• Buddy and mentor new and current staff.
• Engage with guests to promote loyalty and memorable experiences.
• Maintain consistency with Apex cleaning standards and brand recognition.
• Manage daily tasks in the Housekeeping Department.
• Support team members to adhere to cleanliness standards.
• Resolve guest enquiries efficiently with a positive attitude.

• Deliver excellent cleaning and guest service standards.
• Initiate and take ownership of tasks.
• Be self‑aware and evaluate own and others' work.
• Possess a customer service attitude with multi‑tasking ability.
• Have excellent attention to detail and adaptability.
• Have a genuine desire to provide a warm welcome to guests.

• £13.70 per hour + company benefits.
• 29 days holiday.
• Training and development from day one.
• Employee events and celebrations.
• In‑house company interactive employee communication app.
• Access to gym, pools and healthy meals while working.
• Employee Assistance Programme.
• Financial Well‑being app.
• £200 referral bonus.
• Access to discounts and wellbeing platform.
• Employee recognition schemes and long‑service recognition.
• Probation pass with an annual complimentary guest stay and dinner for two.
• 50% discount in restaurants.
• Cycle‑to‑Work Scheme.
• Discounted room rates for employees, friends and family.
• Spa treatments and product discounts.
• Life Assurance cover.

Permanent, full‑time, 40 hours per week. Shift patterns: 7:00‑15:30 or 7:30‑16:00. Requires a 12‑week structured learning program upon start.

Note:

This role does not meet the requirements for sponsorship under the Skilled Worker visa route.