Hotel Front Office Host * note currently going profile matching

About the Hotel

The Golden Jubilee Conference Hotel is a 4-star hotel and conference centre comprising 170 bedrooms and 16 conference spaces. It is Scotland’s leading residential conference venue, an accredited Venue of Excellence and a member of the International Association of Conference Centres.

We are looking for a friendly and welcoming Hotel Front Office Host to join our team. Based at reception, you will support the hotel in all aspects of reception and reservations duties while ensuring excellent guest service at all times.

As the first point of contact for guests, patients, delegates and visitors, you will provide the warmest of welcomes to the Golden Jubilee Conference Hotel. You will advise guests on hotel facilities and services while ensuring an efficient and smooth operational service at the reception desk.

Daily tasks will include:

• Reservation checks
• Processing payments
• Checking in / Checking out
• Answering calls
• Actioning guest requests
• Communicating with all departments
• Upselling upgrades and extras

Individual, company and group reservations are an important part of the department and you will process reservations from a variety of sources including telephone, email, OTAs and our own website, ensuring all guest information is captured accurately.

The role requires the ability to be flexible, good organisational and communication skills, and excellent problem‑solving skills.

A proven track record of working in a busy environment where changes and competing priorities are a daily challenge is essential.

This post will involve working across 7 days and will include evenings, weekends and occasional night working. Flexible working options may be considered.

As a disability confident leader we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you have a disability or long‑term health condition covered by the Equality Act 2010 and need support for any stage of the recruitment process please refer to the job pack for more information.

We encourage applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

In line with the current UK Immigration Rules, this post does not meet the eligibility criteria for a Certificate of Sponsorship to support a Skilled Worker Visa or a Health & Care Worker Visa. Overseas nationals should review alternative immigration options before applying for this role. Further information:  Visas and immigration –