Front Office Agent

Position Overview

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell  a Front Office Agent, you will play a key role in delivering an exceptional guest experience while ensuring smooth front office operations.

• Looking after our guests, including check‑in and check‑out
• Reviewing and processing bookings, over bookings and options
• Invoicing, managing payments, handling cash transactions and closing the register
• Carrying out organisational and administrative tasks in both the front and back office (e.g. managing no‑shows, responding to emails)
• Gaining interdepartmental insight by working collaboratively within the multicultural team

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, hosting skills, and a passion for the hotel industry
• Be open and communicative, with a solid command of English
• Be a team player and willing to provide assistance across departments – we achieve our results together