Concierge

Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly know as ‘the Enchanted Place on the Hill’. Home to the award winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf
- Our four rosette, Michelin Star Restaurant.

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing -
• Access to Wagestream -
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years
  - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

This role has a starting rate of £12.75 per hour. On successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers.

• Warm & Welcoming Manner
• Attention to Detail
• Is an excellent team player with the ability to work autonomously
• High Presentation Standards
• Clear Communication

• Develop a strong knowledge of the hotel's facilities and services and of the surrounding community.
• Provide guests with information about attractions, facilities, services, and activities in or outside the property.
• Make guest reservations for taxi or other forms of transportation when requested.
• Obtain necessary itinerary tickets.
• Make guest reservations for the theatre and other forms of entertainment when requested. Obtain necessary tickets and provide directions to facilities.
• Organise special functions as directed by management.
• Provides support to front office team when required.
• Ensure a proper use of the telephone etiquette standards.
• Oversee the concierge operations, valet parking and supervise the area ensuring that all standards and procedures are fully known and followed.
• Ensure all necessary equipment is maintained properly with sufficient stock for day to day operations.
• Ensure that guest luggage records are accurately maintained and all special requests are met.
• Process and deliver messages for Guests.
• Deliver and safely store Guest luggage.
• Stay current and up to date with all hotel services as well as daily VIP requests and special events.
• Ensure orderliness and safety guidelines around the lobby and front door areas.
• Provide support to Management as required, in cases of emergency.
• Project a professional manner with an emphasis on hospitality and Guest service.
• Collect and deliver luggage for guests.
• Ensure delivery of guest requests to rooms (balloons, cards, drinks etc.).
• Room service drop off and collection to support F&B department as part of evening duties.
• Ensure guest requirements are met as per the A&D list and procedure.
• Maintain a clean, healthy, and safety working area.
• Coordinate guest requests for special services or equipment with the appropriate department.
• Ensure good working relationship with all other departments and communicate information throughout the hotel.
• Understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.