Training Manager - Part-time

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Training Manager, you’re not just managing training initiatives for hotel team members – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Please note that this position is 30 hours a week and will include some evening and weekend working to deliver the training.

Hilton is one of the world’s leading hospitality companies, renowned for delivering exceptional guest experiences and maintaining the highest standards of service. At Hilton Glasgow, we pride ourselves on creating memorable stays for every guest through our commitment to quality, compliance, and innovation.

As Training Manager, you will play a key role in ensuring operational compliance across all departments and maintaining Hilton’s brand standards. You will develop and implement training programs, conduct audits, and collaborate with department heads to drive continuous improvement. Your work ensures that every team member is equipped to deliver outstanding service while meeting legal and brand requirements.

Reporting to:
General Manager

• Operational Heads of Departments
• General Manager
• HR Manager
• Duty Manager

• Legal Compliance
• Ensure strict adherence to all regulations and standards, including:
• Allergen management
• HACCP
• Fire Safety
• Licensing
• Food Safety
• First Aid Training
• Pool Plant Training and First Responder
• Maintain compliance with health, safety, and hygiene legislation.
• Driving Guest Experience
• Organize and administer all compliance and brand training (excluding leadership development).
• Deliver training using Hilton resources to enhance skills, product knowledge, and guest satisfaction.
• Facilitate annual training plans and calendars, including mandatory compliance training (hotel security, fire regulations, health and safety).
• Collaborate with Heads of Departments to identify training needs based on guest feedback and operational requirements.
• Projects
• Lead QA compliance and mandatory annual training initiatives.
• Support fire safety projects and other compliance-related improvements.
• Delivery of any relevant brand training
• Induction
• Delivery of monthly induction for new starts

We seek a passionate professional with a strong background in compliance and quality management, ideally with experience in a fast paced environment.

• Strong guest focus and commitment to delivering authentic, memorable experiences.
• Excellent communication skills to engage diverse teams and guests.
• Collaborative team player with a positive attitude.
• Flexible and adaptable, able to thrive in a fast-paced environment while remaining calm under pressure.
• Meticulous diary management, structured workplace management
• The ability to influence Operational HOD’s to achieve all training and compliance within their departments

• Experience in a similar role within hospitality or food and beverage.

• Competitive salary
• Hilton Team Member Travel Program
• Career development opportunities
• Access to Hilton University training resources
• Flexible working opportunities as per business needs

Hilton is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, disability, or any other protected characteristic.

This position is 30 hours per week and will require working weekend and/or evening shifts.

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member:

A passion for spreading the light and warmth of Hospitality
. Acting with Integrity and always doing the right thing.…