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Guest Experience Performance Lead (1-Year Maternity Cover
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-07-30
Listing for:
Caledonian Sleeper Limited.
Full Time, Seasonal/Temporary
position Listed on 2026-07-30
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Guest Services, Hospitality & Tourism
Job Description & How to Apply Below
Caledonian Sleeper Limited in Scotland seeks a Performance & Standards Manager on a fixed term 1-year contract. The role is full time (37.5 hours) with a salary of £50,149.78. Travel between Central Belt and the Highlands is required to lead guest experience across onboard, station, and lounges.
You will oversee a team of around 34 frontline staff, drive safety and service standards, and manage recruitment, training, and performance in line with CSL values.
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