General Manager - AC Hotel by Marriott

At RBH we believe our people are our biggest assets...

At RBH, we understand the value of putting our people first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are proudly recognised as one of the Top 30 Best Places to Work in Hospitality.

We are now looking for an exceptional General Manager to lead AC Hotel by Marriott Glasgow into its next chapter of success.

This is a rare opportunity to take charge of one of Glasgow's most exciting lifestyle hotels. As General Manager, you will lead a talented team, drive commercial performance, elevate guest experiences, and maximise the potential of a landmark hotel within the RBH portfolio.

If you are a commercially astute, people focused hotel leader with a passion for excellence and a track record of delivering results, we would love to hear from you.

OUR HOTEL

Located in the heart of Glasgow's vibrant city centre, AC Hotel by Marriott Glasgow is a contemporary 4-star hotel featuring 245 stylish guest rooms and suites, offering guests a seamless blend of modern design, exceptional comfort, and intuitive service.

As part of the globally recognised Marriott International family, the hotel benefits from world class brand recognition whilst maintaining a strong local identity that reflects the energy and character of Glasgow.

The hotel boasts exceptional food and beverage offerings alongside impressive meeting and events facilities, including the recently launched Collector Hall
. This stunning and highly versatile events destination has quickly established itself as one of Glasgow's most exciting venues, hosting conferences, gala dinners, corporate events, weddings, and private celebrations. With significant growth potential, Collector Hall represents an exciting opportunity to further develop the hotel's profile and strengthen its position within the Glasgow events market.

With strong trading momentum, a talented team, and substantial opportunities for future growth, AC Hotel by Marriott Glasgow is well positioned for continued success. This role offers the opportunity to shape the strategic direction of the hotel and leave a lasting impact on one of Glasgow's most exciting hospitality destinations.

THE ROLE

As General Manager, you will be responsible for the overall leadership, performance, and strategic direction of the hotel.

Working alongside RBH's specialist support teams and Marriott brand partners, you will be accountable for driving revenue growth, delivering exceptional guest experiences, maximising profitability, developing your team, and ensuring operational excellence across all areas of the business.

This is a highly visible leadership role requiring a dynamic and inspirational individual who can balance commercial acumen with people leadership whilst maintaining the highest standards of guest satisfaction.

A DAY IN THE LIFE OF A GENERAL MANAGER

Leading People & Culture

• Inspire, lead and develop a high performing hotel team
• Create a culture of engagement, accountability, and continuous improvement
• Drive colleague satisfaction, retention, and development
• Support succession planning and talent development across all departments
• Champion RBH's values and people-first culture

Driving Commercial Success

• Deliver budgeted revenue, profit, GOP and market share targets
• Develop and execute strategic business plans that maximise performance
• Identify new commercial opportunities across rooms, food & beverage, meetings, and events
• Work closely with Revenue, Sales & Marketing teams to drive demand and profitability
• Maximise the commercial potential of Collector Hall and all hotel revenue streams
• Monitor business performance and implement strategies to continuously improve results

Delivering Exceptional Guest Experiences

• Ensure consistently outstanding guest service across all areas of the hotel
• Drive guest satisfaction, loyalty, and reputation scores
• Maintain Marriott brand standards and RBH operational excellence
• Lead continuous improvement initiatives through guest insight and feedback
• Foster a culture focused on…