Casual - Porter

Hand Picked Hotels

Porter – Rhine field House Hotel

Location:

Brockenhurst, Hampshire, SO42 7QB

Salary:
Starting at £13.00 per hour + service charge + excellent colleague benefits
Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team...

We are currently seeking an enthusiastic Porter at Rhine field House Hotel, part of Hand Picked Hotels.
Nestled deep in the heart of the enchanting New Forest, Rhine field House Hotel offers a truly unique place to build your hospitality career. This majestic former hunting lodge blends timeless elegance with modern luxury, creating a workplace as inspiring as it is welcoming. From grand oak-panelled halls and glittering chandeliers to the ornate Armada Restaurant, every space tells a story—and as part of our team, you’ll help bring those stories to life for our guests.
Working with us means being part of a passionate, professional, and supportive team dedicated to delivering exceptional experiences. You’ll play a key role in creating unforgettable stays—whether guests come for relaxation, celebration, fine dining, or simply to immerse themselves in the beauty of the New Forest. With luxuriant bedrooms, indulgent spa experiences, and breathtaking surroundings, Rhine field House is a place where your commitment to outstanding service truly makes an impact.
If you’re enthusiastic, guest-focused, and excited to grow within a stunning heritage setting, Rhine field House Hotel offers the perfect opportunity to develop your skills and thrive in your hospitality career.

As a Porter, you’ll be one of the first friendly faces our guests meet. You’ll welcome and engage with guests throughout their stay, offering personalised service and thoughtful recommendations that showcase your knowledge of the hotel and local area.
You’ll assist with arrivals, valet parking, luggage, and guest orientation, ensuring a smooth and memorable experience from the moment they step through the door. Strong teamwork and clear communication with all departments are essential, helping deliver seamless service and awareness of daily activities.
If you enjoy helping people and creating memorable moments, this role is for you.
This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.
Flexible working hours can be accommodated where possible.

• A competitive hourly rate of £13.00 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or…