Assistant Hospitality Operations Manager

Blue Arrow is currently recruiting for an experienced Assistant Hospitality Operations Manager on behalf of a prestigious client in the Glasgow area.

This is an exciting opportunity for a hospitality professional with strong operational experience to join a dynamic and fast-paced catering and events environment. The role is heavily focused on conferences, events, delivered catering services and high-profile functions, requiring excellent organisational skills, strong communication abilities and a customer-focused approach.

Location:

Glasgow

Pay Rate: £15.38 per hour

Hours:

35 hours per week (5 days over 7, including evenings and weekends as required)

Contract:

Temporary initially, with the potential for a permanent opportunity beyond Christmas

Working closely with the Hospitality Operations Management team, you will support the delivery of high-quality catering and hospitality services across multiple venues. You will assist in leading a team of more than 20 staff, ensuring exceptional service standards are maintained while supporting the successful delivery of conferences, corporate events, VIP functions, weddings and formal dinners.

• Support the operational delivery of hospitality and catering services across a range of events and venues.
• Assist in planning and implementing catering operations for conferences, events and delivered catering services.
• Provide line management support to supervisors and operational teams.
• Monitor service standards and ensure excellent customer experiences are consistently delivered.
• Assist with staff scheduling, payroll administration, stock control and purchasing.
• Ensure compliance with food safety legislation, health and safety requirements, COSHH regulations and company policies.
• Support recruitment, induction, training and ongoing development of team members.
• Assist with performance management, absence management and annual review processes.
• Work closely with catering management, chefs, supervisors, clients and external stakeholders to ensure successful event delivery.
• Contribute to the continuous improvement of systems, processes and operating procedures.
• Deputise for senior management where required.

To be successful in this role, you will have:

• Previous experience within hospitality, catering, events or conference operations management.
• Strong organisational and task management skills.
• Excellent communication and interpersonal abilities.
• Experience supervising or managing hospitality teams.
• A proactive, hands-on approach with the ability to perform effectively in a busy operational environment.
• A strong understanding of customer service excellence.
• Knowledge of food hygiene, health and safety and hospitality industry best practices.
• Flexibility to work evenings and weekends in line with business requirements.

• Competitive pay rate of £15.38 per hour.
• 35-hour working week.
• Opportunity to work within a varied and exciting hospitality and events operation.
• Immediate start available.
• Potential for a longer-term or permanent opportunity following the initial temporary assignment.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people