Spa Receptionist

We are looking for a Full Time authentic and driven Part Time Spa Receptionist to join us at Kimpton Blythswood Square Hotel & Spa on a 12 month Fixed Term Contract and embrace your unique, best self to provide our guests with heartfelt human connections!

The Spa at Kimpton Blythswood Square Hotel & Spa is a Scottish escape for guests and visitors alike, we provide a multi-sensory experience with focus on relaxation and self-care. Our recent refurbishment has improved on our sustainable offering by introducing new elements such as our brand-new Snow Bliss shower and improving upon our current offerings such as our well-loved Pool and Sauna.

We are looking for team members who can showcase what we offer, create sophisticated and transformative experiences whilst ensuring embracing sustainability and natural elements.

As a Spa Receptionist, you’ll be 100% you
, bringing your authentic personality to everything you do;
be the ultimate host
, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy
, using every tool available to craft meaningful and memorable experiences.

Guest interactions: you will ensure all guests are welcomed to the Spa in a 5
* manner, educate guests on our offerings and discuss all options with them.

Managing bookings: you will manage bookings and take any bookings from guests either in person or via the phone, you will talk guests through our Spa journey and guide them on their experience.

Promoting our products: you will promote and up-sell our treatments and large range of products available, recommending products based on your knowledge gained through your interaction with the guest.

• Availability to work 24 hours per week across a variety of shifts.
• Previous experience as a Spa Receptionist within either a destination Spa or within a Hotel Spa is desirable, or general Hospitality experience ready to try a new role.
• An interest in Spa and Wellness area, it would be great if this was something you were passionate about and had existing knowledge regarding.
• Previous experience using diary-based systems is desirable.
• High levels of communication, you will be communicating with guests and other departments daily.
• Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
• A warm and authentic personality, with a can‑do attitude and commitment to service.
• Overall, you will be willing to work within our team to embrace our service and delight our guests!

Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprises why!

• Financial security – £13.16 per hour (£27,372.80 per annum full time equivalent), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus, Tronc paid monthly if in eligible role.
  Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks
  - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk’s portal.
• Wellbeing
  – generous maternity/paternity pay, employee assistance…