Brand Home Lead Guide

Help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world. Join us for career defining opportunities that give you the chance to thrive.##

Job Description
** Brand Home Lead Guide
**** Cardhu Visitor Centre
**** Full time, permanent
**** Closing date: 7th October 2026
****
* Please note:

This role will require weekend and evening work, as well as opening and closing activities.***###

About us With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations.

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.
Join us and play your part in making life’s moments mean a little more.  ### About the Function Our Scotland Brand Homes are world-class visitor experiences that bring our whisky brands to life through immersive storytelling, hospitality and retail. Across our venues, we create unforgettable moments that connect visitors from around the world with the flavours, craftsmanship and heritage of Scotland.  

### About the Team You’ll join an ambitious and passionate team dedicated to delivering exceptional visitor experiences across our Scotland Brand Homes, creating immersive journeys through whisky, hospitality and culture.  ### About the Role As Brand Home Lead Guide, you’ll support the smooth day-to-day running of the Brand Home, ensuring operational excellence, exceptional customer service and seamless visitor experiences across tours, tastings, retail and events.  

### Role Responsibilities
* Support daily operations across bars, visitor experiences and retail.
* Ensure compliance with operational, licensing, health and safety standards.
* Manage bookings, guest enquiries and Brand Home communications.
* Coordinate stock control, cash handling and operational systems.
* Host VIP experiences, tours, tastings and events as required.
* Supervise Brand Home Guides and agency colleagues, supporting training, scheduling and day-to-day development.

This is an opportunity to develop your operational and leadership experience while playing an important role in delivering unforgettable visitor experiences at some of Scotland’s most iconic whisky destinations.  ### Experience / Skills Required This could be the right opportunity for you if you have:
* Experience supervising or supporting teams within a fast-paced hospitality, tourism, retail or visitor environment.
* A customer-first mindset and passion for delivering exceptional experiences.
* Strong communication, organisation and relationship-building skills.
* Confidence working across multiple operational areas, priorities and systems.
* A collaborative, resilient and flexible approach, with the ability to lead by example.### Flexible Working Statement Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.  ### Rewards & Benefits Statement We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:
* Competitive salary and annual bonus
* Generous holiday allowance
* Pension* Product allowance
* Share purchase scheme
* Career development opportunities within a global organisation  ### Diversity Statement Our purpose is crafting iconic drinks chosen for…