Assistant General Manager SEC

Assistant General Manager - SEC Excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for The Assistant General Manager is a pivotal senior leadership role, supporting the General Manager with the commercial performance and day-to-day delivery of the catering operation at the Scottish Event Campus (SEC). The role combines operational ownership and financial responsibility within delegated areas with the wider venue leadership, client partnership, people and commercial responsibilities.

The Assistant General Manager will help ensure that all catering services - from large-scale conferences and exhibitions to bespoke VIP events - are delivered to consistently high standards. Working closely with the General Manager, client representatives, Levy stakeholders and Heads of Department, the role will drive operational excellence, develop people, improve the guest experience, identify commercial opportunities and support the continued development and improvement of the food and drink offer.

We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision. Our mission is to succeed the right way.

From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Assistant General Manager

- The Role Operational Leadership & Delivery Take senior operational ownership for the day-to-day delivery of consistent and exceptional product quality and service standards across conferences, exhibitions, banqueting and other event styles. Ensure seamless coordination between kitchen, back-of-house and front-of-house teams and maintain consistently high standards of food quality, presentation and service. Drive a guest-focused culture through visible leadership, strong hospitality standards and a clear understanding of client and customer needs.

Regularly monitor operational performance, staffing, presentation, quality and service standards across departments, taking action where standards are not achieved. Work with Compass procurement, third-party suppliers and contractors to underpin product quality, effective service delivery and cost-effective margins. Maintain strong brand standards across all areas of the operation and ensure consistent Levy signature culture. Use structured, regular communication and meetings with client representatives, Team Managers and Heads of Department to maintain clarity of expectations and delivery.

Client & Stakeholder Relationship Management Build and maintain strong relationships with clients, event organisers and venue stakeholders to understand requirements, preferences and wider priorities. Collaborate with clients, sales and events teams to plan and execute successful events, meetings and functions. Represent Levy UK&I at SEC and Levy in client meetings and high-profile engagements. Proactively manage expectations, address concerns and resolve issues to ensure satisfaction, continuous improvement and repeat business.

Support client initiatives and wider venue priorities, including relevant WITY and community engagement criteria. People Leadership & Development Lead, inspire and develop the permanent management team and wider catering team to ensure consistent and effective operational delivery. Ensure robust recruitment, sourcing and deployment plans exist to provide large volumes of casual workers against differing event requirements. Build and sustain a high level of team energy and engagement, focused on great food, hospitality, service excellence and accountability.

Conduct regular performance reviews, talent management and succession planning activity against agreed and measurable performance objectives. Ensure effective two-way communication throughout the venue and recognise and celebrate success. Work closely with HR and Heads of Department to ensure complete and consistently effective adherence to legal…