Public Area Attendant

Key Responsibilities

• Clean and service late departure and stayover guest rooms in accordance with our service standards.
• Ensure all allocated areas are cleaned and presented within the required timeframe and to a consistently high standard.
• Inspect completed rooms to ensure they meet the required cleanliness and presentation standards.
• Clean and maintain all hotel public areas, including corridors, staircases, guest lifts, guest toilets and other designated areas.
• Ensure guest toilets and surrounding public areas are clean, hygienic and well presented at all times.
• Keep housekeeping and service areas tidy, organised and clear, working in coordination with the Housekeeping and Front of House teams.
• Ensure all required guest and housekeeping items are clean, available and replenished as required.
• Report any maintenance, damage or cleanliness issues through the correct channels and follow through to ensure issues are rectified.
• Operate laundry and housekeeping equipment safely and correctly.
• Assist guests with directions and general enquiries in a friendly and professional manner.
• Ensure all communication with guests is in line with our hotel service standards.
• Follow all health and safety, hygiene, security and hotel procedures.
• Support the wider Housekeeping team with additional duties as requir...