Network Maintenance Operator

In this role, you can expect:

• A permanent, secure job delivering an essential public service
• A standard 35-hour working week , plus regular overtime and standby payments
• A Clear pay progression (see details below)
• A 38 days’ annual leave , including public holidays
• A defined benefit pension and life assurance
• A Full training , specialist equipment, PPE and a fully equipped van for home-to-site travel

We’re now looking for new member s to join our Water Response team in Lanarkshire .

NMOs carry out routine checks and maintenance on the water network. When a customer reports a problem, or our control centre identifies something unusual, you’ll head out to investigate what’s happening on the ground, resolve issues and keep water flowing.

You’ll take control of situations on site, using the specialist equipment we’ll train you on to carry out repairs, identify bursts and put short-term solutions in place to minimise disruption. You’ll also complete checks on plant, equipment and vehicles, and accurately record work, performance and updates using mobile systems.

Health and safety is central to the role. We don’t take shortcuts. You’ll work to established procedures such as Chapter 8 and NRSWA requirements, identifying and managing risks to protect yourself, your colleagues and members of the public.

This is a primarily field-based role. While you’re part of a wider response team, you’ll often work independently during your shifts, taking ownership of situations and keeping customers informed throughout. As part of our 24/7 service, you’ll also take part in an out-of-hours standby rota.

We’ll provide all the training you need to succeed. To start with, we’re looking for people who are practical, reliable and comfortable working outdoors in all weathers.

You’ll need:

• A full UK-issued driving licence
• Confidence working outdoors, in all weathers , across day and night shifts
• A calm, practical approach when dealing with customers and unexpected situations
• The ability to work safely and follow procedures at all times
• Basic IT skills , using mobile devices to receive updates and record work

You’ll be one of the public faces of Scottish Water, often arriving on site when customers are understandably concerned. Being approachable, reassuring and able to explain what’s happening clearly really matters.

Experience in utilities, street works, construction, groundworks, plant or machinery-based roles is welcome, as are practical backgrounds such as agriculture. Qualifications like NRSWA, DOMS or HCOP, CPCS 180/360, or an HGV licence are helpful but not essential - full training and support will be provided.

Character is important to us. Across the whole of Scottish Water, we look for people who are Bold, Responsible, Inspiring and Caring . (And you can expect these characteristics to make an appearance in your interview with us…)

If you’re used to long hours, short-term contracts, or chasing the next job, this role offers stability, long-term security and the chance to build a career while delivering an essential public service. We invest in our people, vehicles, equipment and PPE, and offer predictable pay alongside a strong, defined benefit pension.

While the work we do is important, we know it’s not the only thing that matters.

NMO’s work on a 35-hour contract per week, with overtime opportunities shared fairly across the team. Rotas are planned in advance , including weekend and bank holiday working. You’ll a lso take part in a standby rota, as part of our 24/7 service.

You’ll get 38 days of annual leave each year (including public holidays), with the option to buy up to five more . We also offer paid time off for volunteering in your community.

We support major life events through family-friendly policies covering adoption, maternity and parental leave, and for the everyday, we embrace flexible working where possible.

For the future, you’ll have access to our defined benefit pension - the know-what-you’ll-get kind - along with life assurance. You’ll also be eligible for an annual company bonus, and access to SW Splash, offering savings on holidays, shopping and everyday bills.