Fire & Security Service Technician

At Dalkia, we're driven by a shared purpose: tackling climate change and building a better, more sustainable future. We bring together talented people who share knowledge, challenge each other and grow together. Backed by EDF, Britain's biggest generator of low carbon electricity, we're a people-first culture. With 5,000+ employees and £600m+ turnover, we combine the strength of a major group with a great culture, innovative mindset and inclusive values making Dalkia a great place to work and grow your career.

Job Purpose We are looking for a skilled and reliable Fire & Security Service Engineer to join our growing Fire & Security Service teams. In this role, you will be responsible for delivering Planned Preventative Maintenance (PPM), Reactive Maintenance, and emergency support across a range of Fire & Security Systems. You will play a key role in ensuring compliance, safety, and system reliability across customer sites.

Key Responsibilities Carry out routine PPM in line with scheduled tasks and industry standards. Respond effectively to reactive maintenance calls, breakdowns, and emergency situations. Perform fault diagnosis and repairs on a range of fire alarm, CCTV (IP & analogue), access control, and intruder alarm systems. Ensure compliance with all relevant Health and Safety legislation and company procedures. Complete detailed and accurate job documentation, reports, and asset records.

Coordinate with subcontractors and suppliers for specialist system support and installations. Support and liaise with clients, ensuring a high level of customer satisfaction. Take part in an on-call rota for emergency response, as required. Identify opportunities for system upgrades, replacements, or improvements. Assist other trade teams on-site when required. Work proactively to support continuous service improvement and contract growth. Working Relationships Internal:
Engineering Coordinators Service Managers External:
Clients and client representatives Subcontractors, suppliers, and system manufacturers Qualifications & Experience Essential:
Recognised Fire & Security Apprenticeship or equivalent experience Health & Safety training (e.g. Manual Handling, Working at Height) Strong experience in fire alarm systems with supporting certifications IP and analogue CCTV system experience Current ECS card with Chapter 8 awareness IPAF trained Minimum of GCSEs (or equivalent) in Maths and English Industry experience in service, fault finding, and maintenance of fire & security systems Desirable:
City & Guilds 2360 Part 3 or equivalent qualification

Experience with IT and networking related to security systems Supervisory experience (or ambition for future progression) Key Competencies Teamwork:
Works collaboratively to achieve shared goals Communication:
Clear, professional, and effective with all stakeholders Planning & Organisation:
Manages time, tasks, and priorities efficiently Commercial Awareness:
Understands the impact of costs and efficiencies Risk Awareness:
Identifies and mitigates operational risks Customer Focus:
Delivers excellent service and builds positive relationships Adaptability:
Responds positively to change and challenge Self-Motivation:
Demonstrates initiative and a proactive approach Drive for Excellence:
Committed to continuous improvement and quality Health & Safety All staff are required to take reasonable care for the health and safety of themselves and others, and to comply with all company health and safety policies and procedures. Our Values People First
- It starts with health, safety and wellbeing Better Together - A collaborative team Trusted Partners
- Dedicated to our clients' success Taking Responsibility
- Making a positive difference Equity, Diversity & Inclusion We're committed to an inclusive and fair recruitment process. If you need any adjustments please let us know, in confidence, our team is here to support you.