Outreach Lead

Company Overview

Founded in 2000, Walker-Miller Energy Services is a Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that assist electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE:

B - Boldly Go

E-Embracing Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

The Outreach Lead is primarily responsible for providing support and guidance at events and promotional opportunities within the partner’s service territory. This position will also provide energy-efficiency (EE) education, usage tips and tricks, and cross-promotion of EE offerings for customers. This role will identify and secure promotional opportunities regarding energy efficiency and introduce the various partner initiatives that pertain to the attending customer segment.

The lead will be working with and guiding others who are passionate about energy efficiency and making a positive impact on the industry. The Outreach Lead position also places focus on recruiting and engaging diverse customers, by establishing relationships with local community-based organizations representative of diversity and inclusion.

• Embrace and operate within Walker-Miller’s core values.
• Lead and develop team members based on core values-driven culture that encourages top performance with compassion.
• Provide leadership by managing day to day activities, event staff and support, creatively meeting event goals.
• Manage standard events (logistics, EAFs/Registrations, relationships) and coordinate event staffing all over the partner service territory.
• Develop outreach and education plan with the OSP Program Manager and corporate Marketing Manager to target key market segments to maximize the team’s attainment of efficiency goals, along with the involvement of agencies and partners which commonly provide support to communities and individuals from protected classes. Adjust plan over time in response to changing demographics and market conditions.
• Coordinate outreach activities requested or otherwise with program manager, program partners, and community organizations.
• Standardize and act as the “train-the trainer” for customer education activities/tactics and event participation and support.
• Continuously improve opportunities and ways to engage and educate customers.
• Enter data into spreadsheets and databases to determine event metrics.
• Manage and support the energy force ambassador program including but not limited to curriculum development, training, and event support and oversight.
• Provide a professional appearance appropriate for a representative of both Walker-Miller Energy and the Partner.

• Bachelor’s degree in Marketing, Communication or related field from an accredited college or university or equivalent experience, or equivalent experience.
• 3+ years of experience preferred in customer and community outreach.
• Experience working in grass roots or non-profit organizations.
• Previous experience performing proactive customer outreach activities.
• Strong customer service and communication skills.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Ability to identify and resolve event and customer service issues.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Strong data entry skills in entering…