Temporary Part Time Program Assistant; Academic Programs

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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to more than 25,000 students. The fastest-growing public research institution in the Northeast and among the country’s top 10 fastest-growing, Rowan offers a thriving multidisciplinary environment with a strong emphasis on practical research in health care, engineering, science and business, while ensuring excellence in undergraduate education.

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All positions are contingent upon budget appropriations.

Rowan University offers a comprehensive benefits package to its staff and faculty members
* including health, prescription, and dental coverage, vision reimbursement, a variety of investment options including mandatory pension programs and voluntary retirement savings opportunities, tuition benefits and scholarships, and paid time off. For more information on available benefits at Rowan, please visit the Benefits website . Benefits available to employees of the Rowan-Virtua School of Osteopathic Medicine can be viewed here .

* Available benefits are dependent upon employee class and union affiliation.

Job no: 501839
Work type: Temporary Part-Time
Location: Glassboro, New Jersey
Categories: Administrative - Clerical

Job Summary:

Academic Support Programs is seeking a part-time, in-person program assistant to aid in the implementation and delivery of all services. The position will report to the Director of Academic Support Programs and is essential in providing holistic support to all Rowan University Students. Below is a list of the essential job responsibilities and preferred qualifications:

Specific tasks, duties and responsibilities:

Answer general academic related questions, and help students as they navigate their Rowan experience

Answer phone calls, manage emails, and maintain office calendars

Assist with organizing databases, workshops, and special events

Troubleshoot questions and concerns for students and families entering our office

Schedule student appointments across all Academic Support services

Send appointment reminders

Track student no-shows and cancellations and reach out to offer to reschedule

Communicate with students who receive Starfish (RSN) or other referrals for our services

Possess a thorough understanding of campus resources

Utilize web based applications such as Self-Service Banner, Profjobs, Canvas, and others

Assist with open houses, orientations or other tabling events.

Assist with scheduling and delivering classroom presentations

Attend weekly staff meetings

Other duties as assigned

Required Qualifications:

Graduation from an accredited college or university with a Bachelor’s Degree

One (1) year of professional experience

Ability to demonstrate excellent communication, organizational, and customer service skills

Preferred Qualifications:

Experience in academic support

Demonstrated background in helping diverse learners

Rate
: $22 per hour.

Hours:

• This temporary, part-time position is assigned no more than twenty-five (25) hours per week and is not to exceed 944 hours per fiscal year. Work is contracted annually to coincide with the fiscal year and is contingent upon budget appropriate.

Notes:

• Rowan University is an Equal Opportunity Employer and values diverse people and abilities. Reasonable accommodation will be provided to enable individuals with disabilities to perform…