Patient Services Rep

Overview

Cooper University Health Care is committed to providing extraordinary health care through our team. We offer competitive compensation, a comprehensive benefits program (health, dental, vision, life, disability, and retirement), and opportunities for career growth through professional development.

Short Description Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and stays informed of delays. Takes appropriate action including offering alternatives.

• Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures.
• Performs and documents patient outreach for messages received in front desk pool, MyChart messaging and confirmation calls.
• Utilizes kiosks, tablets and other technology to assist patients upon arrival.
• Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.
• Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on a daily basis.
• Performs non-clinical administrative duties, including in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient registration, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).
• Performs and documents timely patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.
• Fulfills organizational responsibilities, respects/promotes patient rights, responds appropriately to emergencies, and communicates with multidisciplinary teams while upholding Mission, Vision and Values and Code of Ethical conduct.
• Maintains working knowledge of regulatory standards and sustains these standards in daily operations.
• Requires flexibility and the ability to multitask in a fast-paced environment and adjust to patient volume.
• Other duties as assigned by the manager.

• Minimum one year of recent registration or billing experience in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

High School Diploma or equivalent required.

NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

• Customer service-oriented attitude with a pleasant and poised demeanor and excellent phone etiquette.
• Must possess excellent communication skills both verbal and written.
• Must be skilled in the use of computers.